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Requirements and responsibilities
Job DescriptionThe business analyst works with customers and/or systems integrator on software solution implementation projects. Our Business Analysts will lead customer-facing sessions for requirements gathering via user stories, process mapping, process improvements, functional design of enhancements via use cases, and they assist in application configuration and testing activities. Our Business Analysts may also conduct training sessions and perform application demonstrations.ResponsibilitiesProven ability to build relationships with customers/systems integrators on complex implementation projects.Prior consulting experience with business process mapping and solution definitions for system implementations. Prior experience with ERP and CRM systems.Conduct business requirements workshops, perform fit/gap analysis and work with solution architect to estimate effort. Convert requirements into a design for system processes and necessary configurations. Work closely with Solution Architect and other team members on design, data gathering and testing activitiesDocument requirements in the Model N format to be understood by the customer and Model N team membersIdentify process improvements and guide customer through functional and business changesAssist with data mapping and basic application configurationDefine system property and resource changes based on customer specificationsCreate, plan, and execute unit tests with assistance from other team membersTrain customer users as required on the systemPlan, facilitate, and assist customer with user acceptance testingProvide input to improve the process of delivering solutions to customersShare suggestions and knowledge with team members to optimize implementation methodologyMaintain accurate and timely written and oral communication with customer and project teamDeliver quality project tasks and deliverables on time and within budgetQualificationsMinimum of 5+ years of experience on software implementation projects Background of consulting skills in business or software environmentsClear and concise written and verbal communication skillsStrong experience taken business/client’s point of view and ensuring implementations meet the business/client expectationsStrong presentation skillsIndustry expertise demonstrated in at least one of the following areas: Semiconductor industry; a related high-tech industry with proven experience with successful implementations of an ERP system on SAP or Oracle, or of a CRM implementation with SFDC; experience with managing transactions and deals within one of Model N’s focus industriesDemonstrated experience using generative AI tools (e.g., ChatGPT, Copilot, Claude, Gemini) to improve productivity, decision‑making, or problem solving in a professional or personal context.Display ability to take initiative, think critically, analyze issues, manage ambiguity, and retain curiosityStrong skills in organizing, collaborating, and relationship buildingIn-depth familiarity with MS Word, Excel, Visio, PowerPointSalesforce Certifications strongly preferredMust be able to travel as required (up to 50%)BenefitsAt Model N, your well-being and growth matter. That’s why we offer a robust total rewards package designed to help you thrive personally and professionally. Our benefits include:Unlimited PTO for salaried employees – because flexibility fuels successComprehensive medical, dental, and vision coverageHealth Savings & Flexible Spending Accounts401(k) with company match to invest in your futureVolunteer Time Off (VTO) to give back to causes you care aboutLife and pet insurance for peace of mindEmployee Assistance & Mental Health ProgramsCharitable giving opportunitiesProfessional coaching and career developmentAbout Model NModel N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-added services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world’s leading companies across more than 120 countries.
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