Front Line Support (FLS) Engineer at Connected Manufacturing™ | Torre
Front Line Support (FLS) Engineer
Report
warning

Heads-up

The job you’re trying to post already exists in Torre:

Connected Manufacturing™

Front Line Support (FLS) Engineer

Connected Manufacturing™
Emma
Emma
You'll empower global manufacturers with critical technical support, driving operational excellence and innovation.
Emma highlights
This highlight was written by Emma’s AI. Ask Emma to edit it.
Full-time

Legal agreement: Employment

Compensation
PHP750k - 900k/year
~USD12.1k - 14.6k/year
location_on
Remote (for Philippines residents)
Match
skeleton-gauges
You have opted out of job matches in .
To undo this, go to the 'Skills and Interests' section of your preferences.
Review preferences
Posted 4 months ago

Requirements and responsibilities

JOB DESCRIPTIONJob Title: Front Line Support (FLS) EngineerExemptPOSITION SUMMARY Connected Manufacturing's Front-Line Support (FLS) Engineer is a member of the technical support team with an exceptional focus on quality customer support. This role encompasses providing technical support to our customers, resolving issues by utilizing widely available resources, and an entrepreneurial spirit. The ideal candidate will have at least 4 years in a similar role, as well as proven exceptional customer-facing experience. Our support engineers are the heart and soul of our business. We care deeply about our customers and consistently go above and beyond to help. Our fast-growing customer base relies heavily on our ability to be present and helpful 24/7.GENERAL ACCOUNTABILITYRole duties include:Providing technical support and maintenance on Connected Manufacturing productsPerforming troubleshooting within customer environments focused on the resolution of customer reported issues along with answering product questions raised by customers or partners through our ServiceDesk.Continually prioritizing your workload ensuring customers are kept up to date on the status of their cases following case management best practices.Creating content within the support knowledge base ensuring we share knowledge for new issues in a timely and effective manner.Escalating issues to the next level of support where you have reached the limit of your knowledge and tracking those cases to ensure you continue to learn.To contribute to the development of the customer support organization by participating in regular internal meetings and training sessions.DocumentationCreate postings to Connected Manufacturing's forum / knowledgebase that assist consultants with self help troubleshooting and provide answers to common situations / errorsAssist with maintaining any relevant SOPs for job functionsOther DutiesAs assigned on a project basisTravel Required:This is a remote position. Occasional travel may be required.Travel required based on:Customer onsite support needsMilestone delivery or hypercare periodsCERTIFICATIONS / TRAININGConnected Manufacturing introduction to MESCAMSTAR ACCOUNTABILITYKey Responsibilities:In depth knowledge of Opcenter (Camstar) product application i.e. Modeler, Designer, database schema, transactions, business logic functionalityExperienced in Opcenter (Camstar) product applications and best practices around deployments and data migrationsExperienced in technical troubleshooting and diagnosis processesAbility to become competent on multiple technologiesCAMSTAR CERTIFICATIONSCertifications / ClassesVia Opcenter’s eLearning online portalOpcenter Education PortalOpcenter Portal User InterfaceExploring Opcenter ManufacturingResource Management CourseExploring Opcenter Manufacturing Feature ModulesExploring Opcenter QualityPortal Studio UserEXPERIENCE / QUALIFICATIONSWhat we require from you:Previous Technical Support experienceBasic knowledge and experience of Networking, Active Directory, Virtualization and Operating SystemsBasic Knowledge of O365 (Configuration and Administration knowledge desired)Excellent interpersonal and communications skills.Excellent time management, decision making, prioritization and organization skills.Be a team player, promote a spirit of cooperation and teamwork.Create and maintain technical knowledgebase articlesWelcomes challenging environments to apply specialist skills, maintaining customer confidence.Proven technical diagnostic and problem-solving skills.Good knowledge of ITIL frameworkEager to learn new skills and technologies.A good understanding of cloud technologies and experience supporting products and solutions delivered as a service.Willingness to travel to attend company events or training (if required!)Available on rotation to participate in our three-shift system for 24/7 coverExperience:Required:4+ years of experience in technical support roleExperience related to MES software supportConfidence with technical troubleshooting and problem-solvingFantastic oral and written communicationAmazing people skills with a zeal to work with customersThrive in a fast-paced, constantly evolving, team environmentExperience with Camstar / Opcenter transactions, modelling, and troubleshootingExperience with Medical Device or Regulated IndustryDesired:Skills supporting Opcenter (Camstar) productsSoftware Licensing ExperienceGood knowledge of one of the many Case Management software applications used for FLSEDUCATIONB.S. degree in Information Technology, or Associates degree in Computer Science or related Field (or the equivalent experience) plus a minimum of four-years of related experience.DISCLAIMERThis job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job
This job opening is closed.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)

Thank you

Thank you

check_circle

Payment confirmed

Torre Hunt

Torre Hunt

A member of the Torre team will contact you shortly

In the meantime, continue adding information to your job opening.