Cloud Desktop Support Technician (Azure & Microsoft 365) Short-term at Hikru | Torre
Cloud Desktop Support Technician (Azure & Microsoft 365) Short-term
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Hikru

Cloud Desktop Support Technician (Azure & Microsoft 365) Short-term

Hikru
Posted by
Linda Velasquez
Veronica Arias
Victoria Belén Rodríguez
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Full-time

Legal agreement: Contractor

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Engagement length: 3 weeks

location_on
Remote (specific timezone)
public
GMT-08:00 to GMT-04:00
Posted 8 months ago

Responsibilities

We are looking for a Cloud Desktop Support Technician to join our team and support hybrid cloud environments. This is a customer-facing role ideal for professionals with experience in desktop support or systems administration who want to grow in Azure and Microsoft 365. What You’ll Do · Modern Endpoint Management: Install, configure, and troubleshoot client workstations and applications using Microsoft Intune, Autopilot, and SCCM. · Email & Collaboration: Act as a primary resource for Microsoft 365 and Exchange Online support, including mail flow, permissions, and client-side Outlook troubleshooting. · Migration Support: Provide technical execution for Email Migrations (Tenant-to-Tenant or On-Prem to M365) and assist with data transitions to SharePoint and OneDrive. · Identity Management: Manage and troubleshoot user identities in Azure Active Directory (Entra ID) and local Active Directory environments. · Incident Resolution: Monitor, analyze, and resolve incidents across Azure and vSphere platforms. · Resource Administration: Install and administer customer resources in Azure, including VMs, storage, and networking components. · Patch Management: Perform patch remediation, including manual updates and troubleshooting for Windows and Linux operating systems. · Network Connectivity: Manage VPN configurations, firewalls, and client-side connectivity issues. · Service Excellence: Communicate technical issues and resolutions in clear, business-focused language in both English and Spanish. · Documentation: Contribute to internal and client-facing knowledge bases (SOPs) and client-specific runbooks. · Automation: Assist in driving efficiency through the use of PowerShell for task automation. The Skills You’ll Need · Desktop Management Tools: Proficiency with common RMM and remote support tools (e.g., ScreenConnect, LogMeIn, Kaseya, or ConnectWise). · Microsoft 365: Strong understanding of the M365 admin center and productivity suite. · Analytical Skills: Ability to analyze system logs and telemetry to identify root causes. · Bilingual Communication: Business Professional fluency in English and Spanish (Written and Verbal) is required to support our diverse client base. · Adaptability: Comfort operating in a fast-paced environment while managing multiple ticket priorities. Qualifications · Experience: 1+ years of systems administration or desktop support experience (MSP background strongly preferred). · Email Migrations: Proven experience supporting or executing email migration projects. · Cloud Exposure: Hands-on experience with Azure administration and M365 management. · Language: Must be bilingual (English/Spanish). · Networking: Familiarity with VPNs, firewalls, and basic networking troubleshooting Preferred Certifications - MS-900, MD-102, AZ-900, AZ-104.
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