Job DescriptionJoin a dynamic and growing team dedicated to simplifying home improvement and delivering top-tier customer support across multiple channels. This is a full-time, remote opportunity for residents of the following states: AL, FL, GA, ID, IA, IN, KS, LA, MI, MS, MO, NE, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WYAs a Customer Relations Specialist, you’ll be the voice of our company, helping clients, contractors, and consumers with financing, scheduling, and general inquiries related to home improvement projects. This role combines inbound and outbound call handling, live chat support, problem-solving, and operational support.You’ll thrive if you're tech-savvy, people-oriented, and love fast-paced environments that require multitasking and critical thinking. We’re looking for individuals who are passionate about delivering exceptional customer experience and growing their skills in a remote first company. We’re looking for sharp, motivated individuals to join our growing team. Teammates who enjoy using technology to solve problems will thrive in our dynamic environment.Equipment & Work EnvironmentCompany-provided equipment for full-time, permanent employeesMust have a secure, high-speed internet connection and dedicated workspaceReady to make a difference from the comfort of your home?Apply now to join a supportive, forward-thinking team where your customer service skills make a real impact in the home improvement industry.RequirementsMinimum 1 year of customer service (min 4+ years preferred)/call center or office experience required2+ years in financial services, home improvement, or sales is a plusExperience with CRM tools and Microsoft Office SuiteTechnical proficiency with the ability to troubleshoot basic software and connectivity issuesStrong verbal and written communication skillsSpanish bilingual preferredSelf-motivated, dependable, and able to work independentlyStrong attention to detailExcellent communication skills, a love for talking to people, and the ability to WOW customersRelentless drive to own the customer's problem and ability to think outside of the box to resolve themExcels in high-tempo settings and is adept at juggling multiple tasks, including muti-task using technologyMust pass a background check in compliance with state and federal lawsPrevious remote work experience preferredResponsibilitiesHandle a high volume of inbound/outbound calls in a timely, professional mannerIdentify, research, and resolve customer needs related to home improvement projects and financing optionsFollow communication scripts while maintaining a natural and empathetic toneAssist clients (contractors, lenders, homeowners) through various service-related requests and escalationsManage service requests through multiple digital platforms, ensuring timely and accurate responsesUse internal systems to document, escalate, and track customer issuesWork cross-functionally with internal departments to fully resolve customer concernsParticipate in training, special projects, and team meetings as assignedEnsure full compliance with company policies and applicable financial regulationsListen to our customer’s concerns, solve problems, answer questions and work with them to find a resolution while showing empathyBecause every customer is different, we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challengesConduct outbound follow up and engage internal departments, when needed, to fully resolve complex and/or escalated service requestsEnsure each client has a positive experience with our company – service firstBuild strong working relationships to address and support client needsComplete required paperwork and documentation at the end of each day within all system(s)You may be asked to participate in special projects, assume new responsibilities and adjust priorities as requestedHandle complex workmanship/contractor complaints, including the proper situational assessment and applicable escalation to Management.Maintain a positive, solution-oriented attitude at all timesEquipment & Work EnvironmentCompany-provided equipment for full-time, permanent employeesMust have a secure, high-speed internet connection and dedicated workspaceReady to make a difference from the comfort of your home?Apply now to join a supportive, forward-thinking team where your customer service skills make a real impact in the home improvement industry.Salary Range$15 - $15 an hourHours: Full-time, 40 hours/weekShifts: Monday–Friday 1:30p-11:00p CST and every other weekend or Monday, Thursday, Friday 2:30p-11:00p and every Saturday 1:30p-11p/Sunday 10a-2p CSTTraining: Paid, 2 weeks, Monday–Friday, 8:00 AM – 5:00 PM CSTPay: Starting at $15/hour + $1/hr shift differential for nights/weekendsStatus: Full time- Benefit (40 hrs) eligible 1st of month after 60 daysClosing DescriptionFive Star Call Centers values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star Call Centers is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.AI DisclaimerWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.ApplyApply for this job
