About the CompanySteerBridge Strategies is a CVE-Verified Service-Disabled, Veteran-Owned Small Business (SDVOSB) delivering a broad spectrum of professional services to the U.S. Government and private sector. Backed by decades of hands-on experience in federal acquisition and procurement, we provide agile, best-in-class commercial solutions that drive mission success.Our strength lies in our people—especially the veterans whose leadership, discipline, and dedication shape everything we do. At SteerBridge, we don’t just hire talent—we empower it, creating meaningful career paths for those who have served and those who share our commitment to excellence.Job DescriptionThe HSI Tip Line HSITL has a requirement for remote Customer Service Representatives CSRs to augment current federal staff. Remote CSRs can be located anywhere within the United States. CSRs will be expected to provide customer service and interpersonal communication skills to support the ICE law enforcement mission, as well as maintain public and community relations by answering incoming calls and processing web tips. They will review, analyze, and process tips for further action. The HSITL operates around the clock every day of the year and requires the services to be available during all times as necessary to augment federal staff.BenefitsHealth insuranceDental insuranceVision insuranceLife Insurance401(k) Retirement Plan with matchingPaid Time OffPaid Federal HolidaysRequired SkillsThe government requires a minimum of five (5) years of specialized experience to include performing duties in support of a Contact Center answering and responding to inbound calls or like complexity is required. Acceptable specialized CSR experience shall also include:Knowledge of searching databasesKnowledge of resolving a wide variety of complex stakeholder issuesKnowledge of working on multiple projects simultaneously in a Contact Center environmentKnowledge of dealing with a variety of people from varying professional administrative backgroundsAbility to operate in a high-volume contact center environmentAbility to multitask and research information on multiple databases at the same timeAbility to enter data and talk to stakeholders at the same timeAbility to conceptualize scenarios and communicate it effectively to stakeholdersAbility to work independently, and demonstrated ability to efficiently interpret research and analyze information from various sourcesAbility to listen actively to complex informationAbility to provide on-the-job training to new CSRsAbility to communicate effectively both orally and in writingAbility to create ad-hoc reports upon demand utilizing available systemsSupport weekly bi-weekly meetings with CSRAbility to utilize telephony systems, CRM and other ticket systemsSalary$47,000 - $52,000 a yearA salary commensurate with experience will be offered.ClosingSteerBridge Strategies is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants and employees are treated with respect and dignity—regardless of race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any other characteristic protected by law.We also provide reasonable accommodations for individuals with disabilities in accordance with applicable laws. If you require assistance during the application process, we encourage you to reach out so we can support your needs.AI disclaimerWe may use artificial intelligence AI tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
