Customer Experience Executive – Voice Support at Koin Limited | Torre

Customer Experience Executive – Voice Support

Full-time

Legal agreement: Employment

Provide your expected compensation while applying
location_on
Remote (for Argentina residents)
Remote (for Bolivia residents)
Remote (for Brazil residents)
Remote (for Chile residents)
Shared by
Daniel Correa Laverde
8 months ago

Responsibilities


Role: Customer Experience Executive – Voice Support (Remote, LATAM-based). Handle inbound/outbound customer phone calls, respond to enquiries via phone, email, and helpdesk. Assist customers with enquiries relating to orders, accounts, precious metals purchases, and deliveries. Explain processes, timelines, and product information. Investigate and resolve customer concerns; escalate complex cases; maintain accurate records; work with internal teams; identify recurring issues to improve processes.