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Requirements and responsibilities
We Could Use Someone Like You in Our Crew.ModSquad has partnered with a well-known U.S.-based fast-food chain celebrated for its made-to-order burgers, casual dining experience, and strong brand personality. The brand emphasizes friendly, approachable, and engaging interactions with its customers across social media and digital platforms. Engagement Moderators working with this client will focus on maintaining brand voice, ensuring community safety, and providing warm, playful, and on-brand responses while managing online conversations and content moderation.As a member of this team you ,use Sprout Social to engage with and ensure the client's communities are staying safe and happy!Commitment:10-15 hours weekly90 daysOperating Hours:Mon-Sun: 8am-6pm PSTWeekend availability is a mustIdeal Candidate:Understands the important of engagementEngagement Moderation ExperienceSprout Social experience a bonus!Food Industry experience or interest a plus!Available weekendsWorkspace RequirementsA dedicated desktop or laptop computer running Windows 11 or later8GB RAM (16 GB preferred)A reliable, high-speed internet connectionA high-quality headset with a noise-canceling microphoneA quiet, distraction-free workspace suitable for handling callsWillingness to install ModSquad security software and enable two-factor authentication (2FA) on both your computer and mobile deviceAbout ModSquad:ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulations.Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.About the ModsWork remotely. Set your own schedule. Pick your projects. And work with the best brands on the planet alongside great people. It’s the best gig there is.Learn more.Questions & AssistanceStart with the Mod Contractor FAQ. If you still have questions or need accommodations, shoot us an email: recruitment@modsquad.com