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10 days ago
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Requirements and responsibilities
Grab your cape, become a SuperHyro!Hyro, the leader in Responsible AI Agents for Healthcare, enables health systems to safely automate workflows and conversations across their most valuable platforms, services, and channels - including call centers, websites, SMS, mobile apps, and more. Hyro's clients, which include Intermountain Health, Baptist Health, and Hackensack Meridian Health, benefit from AI agents that are fully HIPAA-compliant, fast to deploy, easy to maintain, and simple to scale - generating better conversations, successful patient outcomes, and revenue-driving insights.What Are We Looking For?We are looking for a Senior Enterprise Account Manager to own the commercial relationship for a portfolio of strategic healthcare accounts. This is a full account-ownership role. You are accountable for both retaining and growing the revenue in your book: leading renewals and driving expansion.This role suits a consultative, business-driven professional who can engage across clinical, operational and executive levels of a health system, hold a senior-stakeholder relationship over years, and turn delivered value into commercial growth.This is a remote role with up to 50% travel.ResponsibilitiesOwn the commercial relationship and growth strategy for a portfolio of enterprise healthcare accounts, including renewals, expansions, and revenue retentionDevelop and maintain trusted relationships with senior and executive stakeholders, including C-level leaders, budget owners, and key decision-makersLead executive business reviews (EBRs/QBRs), articulating business value, ROI, strategic outcomes, and future growth opportunitiesIdentify, develop, lead and close complex, multi-stakeholder sales cycles from opportunity identification through contract executionOwn commercial negotiations, contracting, and procurement processesServe as the executive sponsor for the account strategy, aligning customer business objectives with Hyro's roadmap and long-term partnership visionPartner closely with Delivery and Implementation teams to drive customer adoption, value realization, and long-term account growthMaintain accurate forecasts, pipeline visibility, and account plans within SalesforceRepresent Hyro at customer meetings and industry eventsRequirements6+ years of experience in Enterprise Account Management or Strategic SalesProven track record of owning and successfully driving enterprise renewalsDemonstrated success identifying, developing, and closing expansion opportunities within existing accountsExperience managing complex enterprise healthcare customers with multiple stakeholders, long implementation cycles, and cross-functional teamsStrong executive presence with the ability to build trusted relationships and influence senior stakeholders, including C-level executivesExcellent communication, negotiation, and presentation skillsHighly organized and able to manage multiple priorities in a fast-paced, high-growth environmentBachelor's degree or equivalent experienceCompensation includes a base salary plus variable tied to retention and growth. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.Equal OpportunitiesHyro is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability or sex.
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