About the roleWE ARE GROWING : JOIN OUR US Based Company - 100% Remote Team in Pakistan.Company: Edge Management Partner Ltd on behalf of our client, a leading transport and logistics company.About our client: A premiere transportation company specializing in charter and luxury motor coach travel, headquartered in Accokeek, MD and based in five other locations in US, recruiting for its remote team.Role detailsRole Title: Technical Operations AssociateDepartment: Technical OperationsReporting To: Team LeadYears of Experience [Requirement]: +2 yearsQualifications: Bachelors in operations, management, Engineering or IT fieldResponsibilitiesAct as primary point of contact between software vendors and internal departmentsMonitor and test new software featuresServe as the primary technical point of contact for all operational software and hardware, including GPS tracking systems, fleet management platforms, dispatch software, onboard telematics and communication systemsPerform regular system checks, maintenance, and updates to ensure optimal performance and securityServe as SME of various platforms internallyManage initial driver onboarding across Coach Manager, Vehicle Management System (VMS), and SauconCreate payroll profiles and assist with transitions from HR to platformsManage user accounts, permissions, and access for various operational platformsFetch, clean, and report weekly/monthly performance data across systems (e.g., 8x8 call reports)Maintain up-to-date project documentation and timelinesCarry out projects operational tasks assigned by leadership (e.g., configuration of a module)Skills requirementsTechnical SkillsProficiency in Microsoft Office Suite (Outlook, Word, Excel)Ability to quickly learn and navigate dispatch software and GPS tracking systems; proficient tracking and scheduling software is a plusAbility to work responsibly and report in an orderly manner since work is completely remotely orientedStrong command of tools: project trackers, and dashboard toolsProficient with software platforms like Coach Manager, Saucon, VMS, Paylocity, 8x8, InitekExperience with process automation and project coordinationInterpersonal SkillsStrong communication and organizational skillsDetail-oriented and highly organizedComfortable working cross-functionally with various departmentsAbility to own projects and deliver outcomes independently (Strongly emphasized)Ability to manage time effectively and handle multiple tasksTeam player with a willingness to learn and adapt quicklyOther requirementsPersonal PC operating system to be used in probation period minimum requirements include Windows 11 and macOS 13; however, all employees should have personal laptop available at all times as a backupAvailability over call during US (Eastern Time) working hours at all time and excellent internet connectivity (preferred connection would be between 60 MBPS and 100 MBPS)What we offerCompetitive salary package in USDNew laptop and a monitor on completion of probation period (2 months)Opportunity for professional growth and developmentVibrant and collaborative work environmentCompany culture that values innovation and diversityWhy join us?Shape our technological future: leveraging the latest technologies to enhance services; implementing new systems, integrating diverse platforms, and contributing to the digital transformation strategyA team that moves together: collaborative and supportive team environment working closely with the management teamStability in a growing industry: stable employment and opportunities for long-term career progression within the transportation sectorU.S.-centric exposure: build in-depth knowledge of multi-entity U.S. business operationsCareer pathYour career path at the company will be consistent with how well you are carrying out your current role, including reference to whether you have met or exceeded your objectives and importantly how you demonstrate the company’s people values.Position in hierarchySenior Associate > Team Lead > ManagerEqual opportunity employerWe are an equal opportunity employer; we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.NoteThis job description is intended to provide a general overview of the position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. The company reserves the right to modify the job description at any time.
20 days ago