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7 days ago
Requirements and responsibilities
About NCCAt NCC, we’re driven by a mission to simplify, secure, and elevate the automotive credit experience. Complete Credit, a credit-driven retailing platform, empowers dealerships to accelerate their processes, stay compliant, mitigate fraud, drive profitability, and deliver a seamless buying experience for every customer. We partner closely with our dealers — not just as a vendor, but as a trusted extension of their team.OverviewWe’re looking for a Client Success Manager (CSM) to join our growing team. In this role, you’ll guide dealerships through the onboarding, training, and adoption of the NCC Complete Credit suite. You’ll act as the main point of contact for new customers — ensuring they not only launch successfully but continue to see measurable value from our solutions.This position combines technology, training, and relationship management. You’ll spend time both on-site at dealerships across the U.S. and virtually from your home office, helping each store master the platform and integrate it seamlessly into daily operations.What You’ll DoLead onboarding and training sessions for dealership teams on NCC’s Complete Credit platformServe as a trusted partner, driving best practices and measurable adoption across accountsPartner with dealership management to customize workflows and optimize credit processesConduct ongoing health checks, usage reviews, and follow-up visits to ensure successMonitor key metrics around product utilization, satisfaction, and SLA adherenceIdentify opportunities to streamline processes, enhance user experience, and improve resultsMaintain detailed documentation, including health check plans, issue logs, and status reportsCollaborate cross-functionally with Sales, Product, and Operations to ensure customer goals are metRepresent the voice of the customer internally to influence the roadmap and product improvementWhat You’ll Bring3+ years of experience in training, implementation, or client success, ideally in SaaS or automotive technologyExcellent communication and presentation skills, both in person and virtualProven ability to manage multiple projects, deadlines, and client relationships simultaneouslyHands-on experience with web-based software and mobile applicationsStrong analytical, problem-solving, and decision-making skillsFamiliarity with automotive retail operations — dealership experience strongly preferredWillingness to travel up to 60% for onsite dealer launches and trainingsA proactive, customer-first mindset — you’re passionate about helping clients winWhy NCCWork with an innovative team at the forefront of automotive credit technologyPartner with industry-leading dealerships nationwideCompetitive compensation and travel perksA culture built on collaboration, accountability, and growthWe are an equal employment opportunity employer and a drug-free workplace.We offer competitive benefits, including:Medical, Dental, Vision InsuranceCompany Paid Life and Short-Term Disability BenefitsVoluntary opportunity to purchase Supplemental Life and Disability BenefitsUnrestricted Paid Time Off401k PlanGenerous uncapped compensation plans for sales positionsDynamic Team CultureOpportunity to work hybrid or fully remote in some roles