You have opted out of job matches in .
To undo this, go to the 'Skills and Interests' section of your preferences.
Requirements and responsibilities
Cyclops is hiring a Technical Support Engineer (Remote) 🔧Take full ownership of the technical support function, from triage and resolution to client communication and documentation. Join a newly established team and help shape a mature support operation that bridges client experiences with engineering needs.Tasks:Own all inbound technical requests and use AI tools for investigation and documentation.Monitor system health and trigger incident escalation proactively.Maintain API docs, integration guides, FAQs, and runbooks in Confluence.Inspect application logs and trace request flows to identify errors.Create and manage Jira tickets for tracking and escalation.