Customer Success Manager at Hyperscience

• Build deep, long-lasting relationships with our customers at multiple organizational levels, including executives • Consult regularly with customers to fully understand their needs and actively solve their pain points • Act as the liaison between customers and Hyperscience to prioritize issues, elicit feedback, and present customers with new opportunities • Monitor customer health to stay ahead of customer challenges and continually drive product adoption • Actively manage and prioritize multiple customers with competing needs and varying processes • Execute customer-facing training sessions and webinars • Work closely with customers to build and execute effective project plans for new use cases; monitor project timelines and ensure milestones are met • Collaborate with customers to help them understand and prepare resources necessary to implement Hyperscience updates and releases • Become a product expert by engaging with the product, investigating technical concepts, and actively seeking deeper product understanding • Work closely with the Product team to advocate for new feature requests and ensure customer feedback is incorporated into product roadmap planning • Collaborate with the Account Management team to track and execute contract renewals and actively pursue upsell and expansion opportunities.

Customer Success Manager

Responsibilities

Skills wanted:

Language(s) required:

Peter Brodsky

Manuela Vargas Jaramillo Verified

About Hyperscience:

mission:

hyperscience.com/

Admin access needed