Remote Systems Engineer I at Coretelligent

• Charged with the proactive monitoring and maintenance of client systems and infrastructure, the RST Systems team handles response to all client systems alerting, monitoring, and maintenance to ensure maximum uptime and stability. Providing break-fix and remediation of all alerting for Cloud Services, Servers, Firewalls, Core Routing and Switching Infrastructure, and Connectivity. • The Engineer I level resource will be able to design, build, and support a single-site client site from ground up in two standard 8 hour business days. This design is required to accommodate 5 to 25 user, active directory, mail server, remote access, network printing, network shares, routing, and internet connectivity. • Receives and responds to internal incident escalation, to provide consultation on next steps or further assistance to the user • Receives and responds to inbound alarms and incidents from Clients, monitoring systems, and Internal & External users • Performs routine tasks to triage and remediate alarms on system or service outages • Provides regular and timely updates to all parties (internal and external) on incident statuses • Maintains detailed documentation, notes, and steps pending or completed on all support tickets • Familiar with standard concepts, practices, and procedures within a support environment • Relies on limited experience and judgment to plan and accomplish goals • Performs a variety of technical tasks to complete requested work or remediate incidents • Works under general supervision • Role requires a certain degree of creativity and latitude in the troubleshooting process • Aids higher tier engineering staff with problem research and documentation.

Remote Systems Engineer I

Responsibilities

Skills wanted:

Language(s) required:

Kevin Routhier

Mariajosé Gómez Verified

Mariajosé Gómez Verified

About Coretelligent:

mission:

Admin access needed