OverviewAt ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News).Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive.We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey. Click here for more information about Altour.ResponsibilitiesStrategic Growth. High-Stakes Partnerships. Enterprise Impact. ALTOUR’s Enterprise customers are some of the most complex, demanding, and commercially significant organizations in the world. Managing these accounts requires more than traditional account management—it calls for strategic foresight, cross-functional coordination, commercial creativity, and a relentless focus on customer value. As an Enterprise Account Director, you will own a portfolio of ALTOUR’s highest-value customers, leading multi-level relationships that span geographies, functions, and service lines. You will serve as a strategic advisor to your clients, a performance driver within ALTOUR, and a connector across our global delivery ecosystem.Own executive-level, strategic relationships across a portfolio of Enterprise-tier customers, ensuring satisfaction, retention, and revenue growthServe as the customer’s advocate within ALTOUR—coordinating internally across operations, program optimization, sourcing, finance, technology, and executive teamsDevelop account plans, strategic roadmaps, and commercial initiatives tailored to each customer’s evolving global business and travel program needsDrive revenue growth through expansion, upsell, and whitespace identification in partnership with Sales and Partner Network leadershipCollaborate with regional and in-country partner agencies to ensure seamless global delivery and consistent traveler and stakeholder experienceLead complex global program expansion efforts, including onboarding new regions and countries while ensuring strong adoption of global standardsDrive consistent global program design and execution across online and offline servicing models through strong cross-functional collaborationOwn global alignment of operational processes, ensuring local delivery models integrate seamlessly into the broader global frameworkPartner with regional stakeholders to navigate regulatory, cultural, content, servicing, and supplier nuances while maintaining global consistencyEnsure global data integrity by understanding how regional booking channels, traveler behavior, supplier content, and servicing workflows impact enterprise data qualityAnticipate and mitigate global content disruption (e.g., NDC, GDS fragmentation, supplier-direct strategies), proactively developing solutionsAct as a strategic advisor on market evolution, emerging technology, and innovation shaping the future of global travel programsLead executive-level conversations on program performance, cost containment, sustainability, traveler experience, and innovationEnsure contractual SLAs, KPIs, and commercial commitments are met and continuously improvedProactively manage executive reporting, QBRs/MBRs, and forecasting activitiesContribute to the evolution of ALTOUR’s Enterprise account management playbooks and mentor peersQualificationsDemonstrated success managing multi-million-dollar enterprise accounts in a global or complex regional contextProven experience leading large-scale global account expansion with successful rollout across multiple countriesAbility to drive global program consistency while balancing local market requirements and operating modelsExtensive understanding of local market nuances at a global scale, including supplier landscapes, regulations, and cultural considerationsDeep knowledge of corporate travel operations, technology, sourcing, and global servicing modelsStrong understanding of how global touchpoints—online tools, offline servicing, partner agencies, and suppliers—impact enterprise data qualityExperience navigating global content disruption with a solutions-oriented mindsetStrong commercial acumen across deal structures, profitability, and value creationExecutive presence with exceptional communication and influence skillsComfort operating in a matrixed, partner-led, performance-driven environmentHigh EQ, diplomacy, and ability to translate complexity into clear directionOpenness to market evolution, innovation, and emerging technologyPAY AND BENEFITSOur benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
