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Level AI is redefining what contact centers can do. Our full-stack AI platform gives CX teams the intelligence to understand every conversation, close the loop on quality, and continuously improve, not just report on what happened, but change what happens next. We work with some of the most demanding enterprise CX operations in the world, and we're growing fast.Level AI is a hyper-growth, Series C, Silicon Valley-based startup backed by Battery Ventures. We’ve assembled a seasoned team with leaders from organizations such as Amazon, Facebook, Google, Uber and others.What you’ll own:Platform-level and product-line positioning across Level AI's platform and AI core, developed in close partnership with Product and executive leadershipEnd-to-end GTM for product launches, including launch readiness, pricing & packaging, campaign development, internal enablement and external rolloutDevelop content for customers, prospects, advocates and channels partners including emails, blogs, webinar content, uses cases/customer stories, and more.Be Level AI expert and thought leader that can speak to the customer needs, the industry trends, and other players in the market.The core sales content library: battlecards, decks, one-pagers, objection handling, and demo frameworks, built in partnership with Revenue and iterated based on what the field needsAnalyst relationships: briefings, inquiry prep, and contribution to major evaluations with Gartner, Forrester, and emerging CX-focused coverageA small team of IC PMMs, setting direction, maintaining quality, and building a repeatable, high-output functionWhat we’re looking for:7–10+ years in B2B SaaS product marketing, with at least 2 years managing or leading PMM teamsExperience marketing complex, technical platforms to enterprise buyers. Bonus points if past experience in CX, AI, or adjacent categoriesExceptional writer and editor; you have a point of view on what good messaging looks like and can defend itDemonstrated track record of cross-functional influence: you've led launches, driven analyst outcomes, and built sales artifacts that actually get usedComfortable operating in a fast-moving environment where you'll be defining process as much as executing against itFamiliarity with analyst relations mechanics (briefings, RFIs, inquiry strategy) is a strong plusPrior experience in a competitive or high-stakes category displacement context is a plusWhat’s in it for you:You'll shape how a breakout AI company is understood in a market that's actively being redefinedDirect line to executive leadership and meaningful influence on product and GTM strategyA team and function to buildCompetitive compensation, equity, and the opportunity to do career-defining workYou'll thrive here if:You do your best work when you're building the playbook, not following one. You create momentum rather than wait for it; high agency is your default modeYou're genuinely comfortable sitting in the unknown. Some of the most important questions here don't have clean answers yet, and you find that interestingYou're an effective remote operator who can build trust, move fast, and stay aligned without needing to be in the same roomCompensation: We offer market-leading compensation, based on the skill set and aptitude of the candidate.
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