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about 2 months ago
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Requirements and responsibilities
We are seeking a highly organized and proactive Virtual Administrative Support Specialist to provide a combination of customer service, technical support, and administrative assistance. The ideal candidate is detail-oriented, tech-savvy, and experienced in managing client communications while keeping operations running smoothly.Full-time, 40 Hours/WeekFully remote, work from homeSalary: ZAR 17,000-20,000/month, commensurate with skills and experienceAvailability to work during EST business hours.Key ResponsibilitiesCustomer Service & Technical SupportRespond promptly to customer inquiries via email, chat, and/or phoneTroubleshoot basic technical issues and provide clear, step-by-step solutionsEscalate complex concerns to the appropriate team when necessaryMaintain a high level of professionalism and customer satisfactionCalendar ManagementManage and maintain calendars, ensuring accuracy and efficiencySchedule, reschedule, and coordinate meetings across different time zonesSend reminders and ensure all stakeholders are informed and preparedAppointment SettingCoordinate and confirm appointments with clients and internal teamsFollow up on leads and inquiries to secure bookingsMaintain organized records of scheduled and completed appointmentsAdministrative SupportPerform general administrative tasks as neededMaintain accurate documentation and reportsSupport process improvements and workflow organizationRequirementsMinimum of 3+ years experience in virtual assistance, administrative support, or a related roleProven experience in customer service and/or technical supportExcellent written and verbal communication skillsStrong organizational and time management abilitiesProficiency with tools such as Google Workspace, Microsoft Office, and CRM systemsExperience with scheduling tools (e.g., Calendly, Google Calendar, Outlook)Ability to multitask and work independently in a fast-paced environmentReliable internet connection and a quiet work environmentPreferred QualificationsExperience working with US-based clientsFamiliarity with helpdesk/ticketing systems (e.g., Zendesk, Freshdesk)Tech-savvy with the ability to quickly learn new tools and platformsWhat We’re Looking ForA proactive and solution-oriented mindsetStrong attention to detail and accountabilityAbility to communicate clearly and consistently with clients and team membersA commitment to delivering high-quality support and adding value
Optionally, you can add more information later (benefits, pre-screening questions, etc.)