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about 2 months ago
Requirements and responsibilities
About GetlabsGetlabs is the leading platform for at-home diagnostics. Healthcare organizations use Getlabs to send mobile phlebotomists to patients’ homes and collect labs, vitals, and advanced diagnostics. By leveraging Getlabs, partners can improve patient adherence and close gaps in care with same-day, nationwide availability. Our team has raised $50M from strategic investors including the two largest diagnostic laboratories in the United States, Labcorp and Quest. Getlabs’ mission is to save lives by expanding access to diagnostics for everyone.About the roleWe are currently seeking a full-time Field Supervisor interested in joining a high-growth stage startup. The mandate of the Field Supervisor is simple but challenging: assist our Operations Manager with the day-to-day operations throughout the market and ensure our patients have the best experience possible. The Field Supervisor oversees the quality of a territory of patient operations and is responsible for ensuring that every Getlabs experience meets and exceeds the patient's expectations. We are looking for a strategic planner and a disciplined worker who thrives in a team environment but can also work independently. Above all, we need a resourceful leader who can navigate ambiguity and maintain high standards in absence of defined processes.At Getlabs, you will:Supervise, mentor, and inspire a team of mobile phlebotomists in one or more geographical markets - multi-state!Manage complex logistics, including supply chain, distribution, appointment assignment, and routing to ensure maximum efficiencyAssess work performance and perform appointment reviews for compliance, quality, and safety on a regular basis; accurately report all findingsUse your attention to detail to ensure accurate recordkeeping and compliance with all medical protocolsAct as submit matter expert in phlebotomy; provide hands on guidance with phlebotomy techniques and technical equipment, including centrifuge troubleshootingHandle employee grievances and customer service escalations with empathetic leadership, turning challenging interactions into positive outcomesAdminister disciplinary action as appropriateInterview and hire new mobile phlebotomistsEffectively and efficiently onboard new hiresComplete new hire and annual competency assessments for teamEnsure accurate order and patient appointment recordkeepingLead the interview, the hiring, and onboarding process; administer performance reviews and disciplinary actions with a focus on professional development/growthUse critical thinking and data driven approach to review schedules, manage budgets and approve expensesHandle employee concerns and grievancesReview daily/weekly schedules for team and make schedule adjustments as needed; organize, plan, and assign workPlan and manage a budgetAssist with day-to-day customer service and manager-level escalations including interactions with patients via inbound calls, outbound calls, emails, and other communication platformsReview and approve team timecards and expensesProvide coverage and travel to perform mobile phlebotomy job duties as neededWhat we are looking for:At least 2 years of management experience in a leadership position is requiredIn-depth knowledge of phlebotomy duties, responsibilities and techniques is a plus; experience with medical equipment (centrifuges) is a significant plusProven track record in providing exceptional customer serviceStrong communication skills; both written and verbal (Google suite a plus)Strong public speaking abilities with the business acumen to represent the Getlabs professionallyA disciplined worker who can work independently or in a team environmentReliable transportation and clean driving recordCompetency with Google applications and willingness to embrace new technologyA proven ability to handle ambiguity in the absence of defined systems and processesProactive mindset focused on finding solutions for logistics and patient care hurdlesBenefitsCompetitive salary $66,000/yrValuable stock option planMedical, dental and vision insurance optionsFlexible and unlimited vacationA company with a huge vision, a dynamic work environment, and a team of talented, ambitious and fun to work-with colleagues!Health & safety / Equal opportunityThe health and safety of our employees and their families is our top priority. Due to the ongoing nature of the COVID-19 pandemic we have decided to require vaccination as a condition of employment for any employee who is in contact with patients. Getlabs is an equal opportunity employer and values diversity.
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