Collections Specialist (Bilingual English/Spanish) | Remote at Resolv.Global | Torre
Collections Specialist (Bilingual English/Spanish) | Remote
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Resolv.Global

Collections Specialist (Bilingual English/Spanish) | Remote

Resolv.Global
Emma
Emma
You'll resolve accounts professionally, driving financial solutions and growth within a global team.
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Freelance
Recurrent
Compensation
USD260 - 270
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Remote (for Mexico residents)
Remote (for Colombia residents)
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Shared by
Emma of Torre.ai
 22 days ago

Requirements and responsibilities

We are actively hiring experienced Collections Specialists located in Mexico and Colombia to join our growing remote team.This role is ideal for professionals with strong third-party collections experience who are confident handling difficult conversations, negotiating payment arrangements, and working in a fast-paced, target-driven environment. We are looking for candidates with excellent English communication skills, strong objection-handling abilities, and a solid understanding of collections compliance and FDCPA regulations.If you are motivated by performance, enjoy helping resolve accounts professionally, and are looking for a long-term remote opportunity with growth potential, we would love to hear from you.Compensation & Contract StructureIndependent Contractor$260–$270 USD paid weeklyPlus performance-based commission opportunitiesKey ResponsibilitiesHandle inbound and outbound collections calls professionally and efficientlyNegotiate payment arrangements and resolve delinquent accountsMaintain consistent follow-up communication with customersAccurately document all account interactions and updatesEnsure full compliance with FDCPA and collections regulationsMeet and exceed individual and team performance goalsMaintain professionalism and composure during challenging conversationsWhat We OfferRemote work opportunity within Mexico and ColombiaCompetitive weekly compensation in USDUncapped commission structureGrowth and advancement opportunitiesSupportive, performance-driven team cultureOngoing training and coachingTechnical Requirements (Essential)To be considered, candidates must meet all technical requirements below:Windows 11 PC (Mac not supported)12–16 GB RAMDual monitorsWebcamFibre internet with a wired connectionBackup power solutionMicrosoft Teams / Office 365Applications that do not meet the minimum technical requirements may not move forward in the process.Hiring ProcessTo ensure fairness and consistency, all applicants must complete every stage of the hiring process.Our process includes:Resume and Prescreen Questionnaire ReviewOne-Way Video InterviewLive InterviewFinal InterviewPlease note:This is an English-speaking role that requires strong written and verbal English communication skills.All resumes/CVs must be submitted in English to be considered.Applicants must be physically located in Mexico or Colombia.RequirementsPrevious BPO collections experience is requiredThird-party collections experience is strongly preferredStrong understanding of FDCPA and collections compliance regulationsExcellent English communication skills, both spoken and writtenFluent Spanish communication skillsStrong negotiation and objection-handling abilitiesGoal-oriented mindset with the ability to meet performance targetsPrevious remote/work-from-home experience preferredMust be permanently based in Mexico or ColombiaMust meet all technical requirements listed above
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