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about 1 month ago
Requirements and responsibilities
We're looking for a sharp, curious, and relentlessly resourceful Operations Associate to join our small but fast-moving team. This is a foundational role: you'll start by doing the work — handling customer support tickets, learning our internal processes end-to-end, and getting your hands dirty across every part of our operations. Then you'll use that knowledge to build systems that make us dramatically more efficient.You'll be at the center of two things that matter deeply to us: delivering an exceptional experience to our customers, and making our internal team faster and smarter through AI-powered automation. This isn't a role where you inherit a playbook — you'll help us write it.The RoleWhat You'll DoLearn the business from the ground up. You'll spend your first weeks deeply embedded in how Slope operates — understanding our payment flows, customer lifecycle, internal tooling, and the manual work that holds things together. You won't be handed a summary; you'll live it.Own customer support. Handle inbound support requests from merchants and buyers across our platform. You'll be the voice of Slope to our customers — resolving issues, answering questions about payment terms, financing decisions, and platform functionality, and escalating when needed. Every interaction is a data point you'll use to build better systems.Identify and automate. After learning a process, your job is to make it obsolete. You'll identify repetitive, manual tasks across customer support and internal operations, design solutions using AI tools, and build automations that free up the team to focus on higher-leverage work. The best hire for this role will leave behind systems, not just completed tasks.Support internal operations. Be the connective tissue of our ops team — managing workflows, maintaining internal documentation, coordinating across functions, and making sure nothing falls through the cracks. Small team means high ownership.Measure and iterate. Track the impact of the automations you build. Use data to prioritize what to tackle next and continuously improve what's already running.What We're Looking ForYou learn fast and figure things out. You don't wait to be told how something works — you dig in, ask questions, and form your own understanding quickly. The name Slope is a reminder: we care about your growth rate above all else.You have real experience with AI tools. You've used LLMs, automation platforms (Zapier, Make, n8n, or similar), and AI APIs to build things that actually work. You're not afraid to experiment, and you know how to evaluate whether something is production-ready or just a demo.You're a strong writer and communicator. Whether you're crafting a customer response, documenting a process, or explaining an automation you built — you communicate with clarity and care.You're customer-obsessed. You understand that every support ticket is someone's business on the line. You treat customers with empathy and urgency, and you use their feedback to make the product and operations better.You have a bias toward doing. You'd rather ship something imperfect today and iterate than wait for the perfect plan. When you see a problem, you fix it.You're comfortable with ambiguity. This role doesn't have a 50-page handbook. You'll be creating the handbook.Nice to HaveExperience in fintech, payments, or B2B SaaSFamiliarity with tools like Front, Linear, Notion, or SalesforceExperience automating workflows using AIBasic SQL or Python skillsExperience working at an early-stage startup
Optionally, you can add more information later (benefits, pre-screening questions, etc.)