Let's not pretend the hours are conventional. While most people are winding down, you're spinning up. You're the one who catches the "urgent" Slack message at 9pm AU time before a client even finishes typing it. You've made peace with an unusual schedule, and honestly? You kind of like it.This isn't a solo afterhours grind. You'll be part of a dedicated afterhours team, with a clear roster, proper escalation paths, and teammates who actually answer when you ping them. Structured, supported, and never left hanging at 2am with a P1 and no backup.What You'll Be DoingHandling tickets across Microsoft AD, Azure, M365, and Exchange while Australia sleepsTroubleshooting desktops, servers, firewalls, and networks across a varied client baseOwning the queue during your shift: triaging, resolving, and escalating with good judgementDocumenting incidents properly so the day team doesn't start their morning with mysterySupporting cloud platforms: Azure AD, Entra, HyperV, Citrix, VeeamBeing the calm voice clients hear when something's gone sideways after hoursWhat You'll Bring2+ years of MSP or helpdesk experience because you've handled enough incidents to know what "urgent" really meansSolid grounding in Microsoft 365, Active Directory, and Windows ServerFamiliarity with PSA/RMM tools (ConnectWise Manage or similar)Clear, confident written and spoken English. Concise updates matter more at midnightCool head under pressure. Afterhours is exactly the wrong time to panicBonus points for experience with Datto, Huntress, Auvik, IT Glue, or SolarWindsWe Win Together applies after 10pm too. That's just how we're built.What You'll Get₱70,000 – ₱90,000/month + night differential × 13 (approx. AUD 23,900 – 30,800 p.a.)HMO from day one — including one dependent, with dentalFree Uprise access — 1:1 coaching with qualified psychologists or counsellors"Never Stop Growing" — 10 paid study days per year, cert costs covered, pay rises for certifications25 paid leave days annually₱20,000 Employee Referral ProgramMVP Award — ₱10,000Social events, EOFY and Christmas celebrationsProfit sharing* and loyalty bonuses*Work setup: Primarily remote, with intermittent office visits based on business needs.*Offices:29th Floor, Robinsons Cyberscape Gamma, Topaz Road, Ortigas, Pasig City26th Floor, Axis Tower One, Filinvest Ave, Alabang, MuntinlupaThe afterhours team isn't for everyone. But for the right person, someone who does their best work when the noise dies down, it's a genuinely great fit.Apply now. Worst case, nothing changes. Best case, you find a team that runs on your schedule.First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.
5 months ago