About the Role:Position: Director of Client Pipeline Development & Services Job Type: Full-timeLocation: North Carolina, USALocation Type: Remote- based in North Carolina, USALocation Type: Remote- based in North Carolina, USAOpal Autism Centers is seeking a highly experienced, strategic leader to serve as our Director of Client Pipeline Development & Services. This senior-level role is responsible for driving client acquisition, overseeing the intake experience, and leading marketing and outreach strategy to support growth across new and existing centers. This position requires a leader with proven experience in ABA client pipeline development, healthcare marketing, client services, and business development. The ideal candidate has a demonstrated track record of producing measurable results tied to client acquisition, referral growth, intake conversion, and client satisfaction. This role is ideal for a senior growth leader who understands the ABA space, can build scalable client acquisition systems, and has the experience to turn strategy into measurable results.Key Responsibilities: Lead organization-wide client pipeline strategy & development and oversee intake team.Drive client acquisition strategies across new and existing centersOversee referral network development, outreach strategy, and community engagementLead digital marketing and campaign performance tied to measurable growth outcomesEnsure a seamless, compliant, and family-centered intake experiencePartner with clinical, operational, authorization, scheduling, and center leadership to align client demand with capacityMonitor pipeline performance, conversion rates, aging, ROI, client satisfaction, and forecasted startsSupport new center launches through early pipeline development and referral relationship buildingProvide executive-level reporting on client growth, marketing ROI, pipeline health, and performance trendsRequirementsRequired Qualifications:Master’s degree in Healthcare Administration, Marketing, Communications, or a related field required; or 3+ years of relevant experienceMinimum 3–5 years of experience in healthcare marketing, client services, or business developmentExperience in client pipeline development for ABA therapy requiredProven track record in client acquisition and satisfaction metricsExperience in digital marketing, social media management, and community outreachStrong organizational, interpersonal, analytical, and cross-functional leadership skillsWork Environment:This role is based in North Carolina. Candidates must reside in NC and be fully set up to work from home. While the position is primarily remote, it requires regular in and out of state travel to visit centers, attend client outreach events, promote new center openings and participate in meetings as needed.Full-time 40+ hours per week, Monday through Friday, with occasional evening or weekend events for community outreach or marketing campaigns.Regular travel (25-30%) required for market visits, referral development, community events, and new center launchesBenefitsComprehensive benefits package, including: Medical, dental, and vision insurancePaid holidaysPaid time off up to 160 hours per year401(k) & other investment plan optionsTuition discounts available- take advantage of our university partnerships with Northeastern, Capella, Ball State, Purdue Global, and more!Referral bonuses up to $1,000 per referral- no cap!Employee Rewards Program and more!
