API Support Engineer

Telnyx

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Full-time

Legal agreement: Employment

Compensation

USD50k - 70k/year

Non-negotiable

Remote (anywhere)

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Posted over 5 years ago

• Provide implementation, design, and usage support including best practices for complex customer implementations. • Provide API guidance, coaching, and technical expertise to customers throughout their customer lifecycle. • Provide guidance, technical expertise, and training to Telnyx team members for areas such as API usage/implementation, software development kit (SDK) utilization, and overall software implementation fundamentals. • Provide prioritized feedback to product teams about the feature and functionality enhancement needs as well as feedback on the effectiveness of the API documentation. • Share customer and internal pain-points with the Product, Customer Experience, and Technology teams. • Contribute to both internal and external technical documentation to ensure API stakeholders have first in class documentation at their fingertips when interacting with the Telnyx API. • Review internal knowledge to stay current on industry shifts and standards.

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Jobs posted: 320

Candidate review speed: ~42 minutes

Signalers: 165

User since: Dec 2022

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About Telnyx:

Infrastructure for real-time AI. Edge compute, voice AI agents, and global communications, all on one platform. We combine global telephony, dedicated AI infrastructure, and full customizability under one roof so you can design and deploy AI-powered agents that feel like part of your team. From low-latency voice streaming to scalable, multi-language support, Telnyx gives you everything you need to build real-time, intelligent voice experiences. Whether you’re enhancing customer support, automating outbound calls, or embedding voice AI into your product, Telnyx makes it easy to launch and scale with confidence. And you never have to worry about piecing together multiple providers or sacrificing performance. Build agile. Launch faster. Scale globally. All on one platform built for real-time engagement.

mission:

Connectivity reimagined. Explore our global communication, compute, network, and storage solutions.

Reputation:

Signalers: 28

Domain created: May 2009

www.telnyx.com/

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API Support Engineer

Requirements and responsibilities

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