Customer Success Manager at Intellum

• Understand customers’ strategic business and operational objectives to maximize their effectiveness • Build customer relationships and become a trusted advisor on their high-value business problems • Leverage the Intellum Methodology for helping customers adopt and extract value from Intellum products, which positions Intellum and the Customer Success Manager, as a long-term trusted advisor • Consistently strive toward increased ROI by using analytics to determine areas of opportunity for further enhancement to platform use • Partner closely with the Support, Product and Engineering teams to efficiently and effectively solve customer challenges with a sense of urgency • Based on expert knowledge of the platform, provide strategy on how best to utilize the platform to support customers’ business objectives– employee training and/or customer education • Be the voice of the customer to influence product direction and other strategic decisions • Collaborate with internal teams including Marketing, Product, Implementation and Sales to plan and execute customer marketing, retention and value driving initiatives • Proactively drive customer renewals while partnering closely with the internal Accounting and Sales teams

Customer Success Manager

Responsibilities

Skills wanted:

Language(s) required:

Chip Ramsey

Mariajosé Gómez Verified

About Intellum:

mission:

Job benefits for full-time members:

www.intellum.com/

Admin access needed