Technical Platform Manager at Rinsed

- Rinsed is a B2B SaaS company providing car washes with the tools they need to transition to a subscription model. - The company has raised Series A and Series B funding from prominent investors. - Rinsed is installed at over 1,800 car washes nationally and is helping to manage more than 5 million car wash memberships. Rinsed is seeking a Technical Platform Manager to join their Customer Success team. The ideal candidate will be responsible for understanding customer's end-to-end business processes and providing technical assistance. This role involves customer onboarding, custom integrations, platform configuration, and issue troubleshooting. The candidate will also be required to travel to customer sites around the United States to monitor usage, provide guidance, and gather feedback. The successful candidate will have a Bachelor's degree in Engineering, Computer Science, or a related field, or a minimum of 3+ years of related customer-facing experience. Experience with deploying, installing, and troubleshooting software is required. The candidate should be detail-oriented, analytical, and inquisitive, with the ability to learn and apply technical skills quickly and effectively. The estimated annual cash salary for this role is $75,000 - $120,000 USD, and the position is also eligible for incentive stock options. Rinsed embraces diversity and is an equal opportunity employer, committed to providing reasonable accommodations for qualified individuals with disabilities in the job application process. Responsibilities: - Demonstrate expert level knowledge in delivering Rinsed’s solutions and best practices. - Understand customer’s business processes and requirements to ramp and scale deployments effectively. - Drive customer deployments and work closely with customers and 3rd party industry software providers to find the best solution for customer integration needs. - Zoom/Travel to customer sites around the United States to monitor usage, provide guidance, and gather feedback. - Effectively communicate technical needs to Rinsed customers and answer any questions regarding the technical implementation. - Identify and resolve customer issues in a timely manner, working with the product engineering team as needed. - Work closely with the engineering team to deliver product feedback and stay current on product releases. - Assist in developing internal and external processes and workflows to improve efficiencies across the user customer onboarding journey. - Assist with Customer Support requests in high volume times. - Bring energy and have fun!

Technical Platform Manager

Responsibilities

Skills wanted:

Language(s) required:

About Rinsed:

mission:

www.rinsed.com

Admin access needed