Posted 11 months ago
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Responsibilities
VerSysta is a virtual assistant agency supporting entrepreneurs and businesses across various industries in the US. We are seeking an Operations Manager to oversee daily operations, coordinate across all departments, manage virtual assistants, handle client communication, and ensure smooth execution of all workflows.
Key Responsibilities
* Manage day-to-day operations across multiple departments.
* Serve as the client-facing point of contact, handling calls, updates, onboarding, and issue resolution.
* Establish, update, and maintain SOPs, checklists, and internal processes.
* Monitor tasks, deadlines, and deliverables; follow up with team members to ensure accuracy and timeliness.
* Oversee onboarding for clients and internal staff.
* Support cross-functional needs, including client success, administration, quality assurance, scheduling, and reporting.
* Work 48 hours per week with flexible scheduling.
* Be available on weekends when client situations require.
* Work effectively across multiple time zones.
Requirements
* Excellent English communication skills; clear, confident, and professional on video calls.
* Strong operations experience in remote-first or online-service companies such as agencies, consulting, e-commerce, or SaaS.
* Experience working with US clients; experience in a VA agency or remote staffing environment is a strong advantage.
* Highly detail-oriented, structured, reliable, and organized.
* Comfortable managing multiple responsibilities and shifting priorities in a startup environment.
* Professional, calm, and client-facing; able to represent the agency confidently.
* Able to collaborate across departments without direct management responsibilities.
Compensation & Benefits
* Full-time, $1,200–$1,600 USD/month depending on experience, with progressive tier increases based on performance.
* 6-month KPI bonus.
* 12 paid holidays per year.
* Remote role with long-term growth potential.
This job post is closed.