About the Company:

Our partner is a fast-growing company in sustainable agriculture, helping farmers improve yield and reduce chemical use through biological solutions. The team is entrepreneurial and impact-driven, led by a hands-on CEO managing multiple ventures who need sharp, reliable support to scale operations effectively.

Role Overview:

Our partner is looking for a sharp, detail-oriented account manager\/order fulfillment manager to join their team and oversee key customer accounts on their platform. This person will be responsible for reviewing incoming orders, coordinating fulfillment with vendors, and ensuring smooth execution from start to finish. You’ll own day-to-day account operations while collaborating closely with internal teams to resolve issues and deliver excellent service.

Responsibilities:

Priority: Vendor-side account management.

* Manage high-value client accounts.
* Review, edit, and process orders placed on the platform.
* Route orders to appropriate vendors and oversee fulfillment workflows.
* Communicate with clients via email\/Slack as needed.
* Handle escalations (e.g., delays, product issues) with internal support.
* Maintain accuracy across order details and documentation.
* Ensure timely execution of all project milestones.
* Contribute to continuous process improvement.

Requirements:

* 2–4 years experience in account\/project\/order management.
* B2B account management preferred.
* Strong communication skills in English (written & verbal).
* Highly organized with sharp attention to detail.
* Comfortable working autonomously in a fast-paced remote setting.
* Prior experience in merchandise, supply chain, or production strongly preferred.
* Proficient in basic platforms\/tools (Google Workspace, Slack, etc.).
* US time zone availability required.

Bonus:

* Working knowledge of Adobe Photoshop and\/or Illustrator.
* Familiarity with branded merchandise or promotional product workflows.

Benefits:

* Remote: work from anywhere.
* Generous PTO: 10 days PTO per year, plus public holidays and sick leave.
* Direct Mentorship: Grow through guidance from international industry experts.
* Learning & Development: Ongoing access to resources for professional growth.
* Global Networking: Work and connect with professionals around the world.
* Work-Life Balance: Balanced schedules that support a healthy work-life balance.

Location: Remote - Anywhere

Skills required for this job:

Account management
Adobe Illustrator
Adobe Photoshop
B2B account management
Google Workspace
Merchandising
Order management
Production
Project management
Slack
Supply chain operations