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Who We AreSOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers™, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before.SOCi is recognized by Fast Company as one of the World's Most Innovative Companies, and is trusted by nearly 1,000 top brands—including Ford, Ace Hardware, Kumon, Liberty Tax, and more—to automate and optimize local marketing tasks across all locations. Founded in 2012 and backed by leading strategic investors, SOCi is transforming how multi-location brands manage and scale their marketing efforts. You can view our Awards and Accolades here!How You'll Make an ImpactLead strategic initiatives to preemptively identify and avoid churn risks across a diverse and complex customer portfolio.Drive transformative revenue growth initiatives for our top-tier customer base, shaping the future of product adoption and pioneering new avenues for customer expansion and loyalty.Orchestrate and lead transformative internal and external endeavors, building relationships across all functional areas including sales, onboarding, support, product management, finance, and operations.Establish and cultivate strategic partnerships with our clientele, embodying the pinnacle of trusted advisory roles and setting the gold standard for relationship depth and quality.Conduct deep dives into lifecycle metrics, optimizing strategies for onboarding, enablement, adoption, and retention, and ensuring seamless execution through collaborative resource marshaling.Serve as a mentor to junior team members, leveraging enterprise-level customer success experience to shape customer outcomes and drive team excellence.Demonstrate mastery in organizational acumen, orchestrating tasks and steering high-stakes priorities with precision and foresight, while remaining committed to personal, team, and company achievement.Prioritize the customer at the forefront, exhibiting technical mastery and sales leadership enriched by experience in local marketing, social marketing, or reputation management.Utilize strong analytical, problem-solving, and communication skills to develop quick, accurate situational awareness and craft memorable presentations that resonate with diverse audiences.Interact with and influence C-level executives, exemplifying an adeptness in conceptualizing and executing solutions for intricate customer dilemmas.What You'll Need to be SuccessfulMust Have: 8+ years of deep enterprise-level customer success experience, with a track record of shaping customer outcomes and mentoring junior team members.Extensive experience leading and significantly impacting sales and advanced customer success outcomes.Driven by personal, team, and company achievement, with a commitment to excellence.Strong analytical, problem-solving, and communication skills, with an understanding of situational best practices.Proven track record of interacting with and influencing C-level executives.Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assignedDesired Skills (but not required): Experience in SaaS, Local Search, Social Media Management, and enterprise software is preferred.Fluency in French, Spanish, or German is a plusEducation: Bachelor's degree or equivalent education and relevant experience.What SOCi Provides to YouComprehensive Benefits PackageHealth insurance plans, dental, and visionWellness incentivesFlexible Work EnvironmentFlexible paid time offQuarterly wellness daysPaid holidaysUnique employee engagement programsEmpowering Career Growth and SuccessWhat's Important at SOCiLed by a team of industry experts, SOCi is leading the pack in agentic marketing for multi-location brands. Our passionate team of SOCialites work from home around the globe!Our collaborative, dynamic culture allows our teams to work cross-functionally and optimize productivity. We are a fast-paced, agile environment where thought leadership and input are encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you. Visit soci.ai for more information.
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