Forbes Travel Guide is seeking a detail-oriented Integration Specialist to support our Salesforce ecosystem by managing and optimizing integrations between Salesforce and external platforms. This role focuses on building, configuring, testing and maintaining Salesforce-connected forms and digital experience workflows that support partner engagement and operational processes across the organization.The ideal candidate has strong experience working with Salesforce-integrated forms and digital experience platforms such as Titan Web, understands Salesforce data structures and declarative configuration, and is comfortable managing integrations that involve APIs, webhooks and middleware such as Workato.This role is not a developer position and does not require Apex coding. Instead, the Integration Specialist will leverage Salesforce declarative tools and integration platforms to ensure reliable data flow, form functionality, and system connectivity across the FTG technology ecosystem.Key ResponsibilitiesBuild, configure, and maintain Salesforce-integrated forms and workflows, including platforms such as Titan, to support lead capture, operational processes, and partner interactionsManage and test integrations between Salesforce and external platforms, ensuring accurate data flow and reliable system connectivityConfigure and maintain webhooks, middleware integrations, and automation workflows using platforms such as WorkatoSupport the implementation and optimization of digital experience platforms connected to Salesforce, ensuring seamless user experiences and clean data captureMaintain Salesforce data hygiene by monitoring incoming data from forms and integrations, identifying duplicates or inconsistencies, and supporting processes that ensure accurate and reliable CRM dataPerform integration testing, troubleshooting and QA to validate form submissions, API connections, and downstream automationCollaborate with marketing, operations, and technology teams to ensure integrations align with business requirementsMonitor integration performance, identify issues proactively, and implement improvements to enhance system reliabilityMaintain documentation for integrations, workflows, and system dependencies to support operational continuityQualificationsSalesforce Certified Platform Administrator certification (Required)3+ years of experience working within the Salesforce ecosystemDemonstrated experience implementing and managing Salesforce-integrated forms platforms (Titan experience strongly preferred)Experience working with webhooks, APIs, and middleware platforms such as Workato or similar integration toolsStrong understanding of Salesforce CRM data structures, objects, and Flow BuilderProven ability to troubleshoot integration issues and perform structured testing across connected systemsExcellent problem-solving and communication skills; ability to work independently and efficiently in a remote team environmentNice-to-Have SkillsSalesforce Certified Platform Administrator II and/or Salesforce Certified Platform App Builder certificationsFamiliarity with Salesforce Marketing Cloud or marketing automation workflowsExperience supporting lead capture workflows or marketing technology stacks integrated with SalesforceExperience documenting system architecture or integration workflowsFTG is the global authority on hospitality excellence. Known for our prestigious annual Star Ratings awarded to hotels, restaurants, spas, and cruise ships in more than 100 countries, we also provide professional services such as training, custom standards, inspections, verification programs and consulting for luxury hospitality and other businesses that prioritize guest/customer experience.
about 1 month ago