Revenue Operations Analyst at FTTechnologies

FT TECHNOLOGIES (FTT) Innovating the way we pay. Revenue Operations Analyst Reports to: Revenue Operations / Commercial Leadership Location: Costa Rica (to be confirmed) Function: Revenue Operations Level: Entry Level — internal contract title "Revenue Operations Junior Analyst"; per FTT's title convention, "Junior" appears in the contract but not in the published job title Employment type: Full-time About FT Technologies FT Technologies (FTT) builds cloud-based payment software for acquirers operating within the PCI ecosystem. We're a lean, fast-moving team of roughly 40 people supporting clients across the Americas, with a strong engineering and client-services culture built over nearly two decades in the payments industry. The Opportunity FTT is creating a dedicated, junior-level Revenue Operations function to take over the CRM administration, automation, reporting, and process work that today falls to Andrea and other team members outside their core roles. This is a hands-on, execution-focused role: the Revenue Operations Analyst will own CRM configuration and maintenance end-to-end, build out invoicing automation (including FTT's GoSocket implementation), generate reports, and keep operational processes and projects moving — freeing up commercial and leadership time for higher-level work. What You'll Do • Configure and maintain the CRM: manage Zoho fields, filters, and views that distinguish development, new-client, and existing-client opportunities, and route each to the right owner (Hunter, CSM, or other). • Build reporting: create and maintain reports and dashboards supporting pipeline reviews, quota tracking, and portfolio visibility — for example, a performance view separating recurring revenue from new sales. • Own invoicing automation: drive FTT's GoSocket project to integrate invoicing with tax authorities and each country's invoicing providers, tracking meetings, vendors, tasks, and progress end-to-end. • Manage billing/collection follow-up: monitor and act on alerts for live accounts with pending implementation billing directly within CRM opportunities, replacing manual, offline tracking. • Support CRM data hygiene: assist with pipeline reconstruction and ongoing data-quality work as it's handed off. • Take on operational initiatives: pick up other process and project-tracking work currently run by Andrea as the function grows. What We're Looking For • 0–2 years of experience in operations, CRM administration, sales/revenue operations, or a similar analytical/process role — this is an entry-level (junior analyst) position. • Hands-on experience with a CRM platform (Zoho preferred): configuration, fields, reporting, or automation. • Comfortable with process documentation, reporting tools, and detail-oriented, execution-focused work. • Organized and proactive, comfortable owning tasks end-to-end with moderate supervision. • Fluent in Spanish; working English useful for cross-team collaboration. Nice to Have • Exposure to e-invoicing/tax-compliance platforms (e.g., GoSocket or similar). • Experience supporting a distributed, multi-country team. Compensation Fixed salary appropriate to FTT's Entry Level (Junior Analyst) band. This is an operational/support role and is not commission-eligible. FT Technologies is an equal opportunity employer. Compensation will be shared with candidates during the hiring process and set in line with the role's scope and FTT's job leveling framework.

Revenue Operations Analyst

Emma

Responsibilities

Skills wanted:

Language(s) required:

andrea reiners

andrea reiners

About FTTechnologies:

mission:

www.fttechnologies.io/

Admin access needed