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Looking for Philippines-based candidatesJob Role: Founding Product & Operations LeadWho We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.Who The Client Is: Our client is an early-stage Australian SaaS company building software specifically for dental practices. The company helps dental teams bring overdue patients back, manage recalls and follow-ups, communicate with patients via SMS, and keep patient engagement organised in one place.The platform is designed to make patient communication and recall management simpler and more effective, helping practices identify overdue patients, run targeted SMS campaigns, manage two-way conversations, track follow-ups and measure the bookings and revenue generated.As an early-stage and growing software business, the company is focused on building an intuitive, practical product that solves real operational problems for dental practices. The team is moving quickly, working closely with customers and continuously improving the product, processes and overall customer experience as the business scales.Role Overview: We are looking for an exceptional Founding Product & Operations Lead to join an early-stage B2B SaaS company and work closely with the founder to build and scale the business from the ground up.This is a highly hands-on role suited to someone who has personally helped scale an early-stage SaaS company, ideally as an early employee, Founder’s Associate, Product Lead, Head of Product, COO, VP Product, VP Operations, Chief of Staff, or similar leadership role.This role requires someone who is comfortable moving between strategy and execution. You’ll work closely with the founder, developers, designers, and customers to shape the product, improve processes, solve operational challenges, and establish the systems needed to support future growth.Initially, you’ll be an individual contributor with significant ownership across product and operations. As the company grows, there will be an opportunity to build and lead teams across product, QA, customer support, and operations, with the potential to progress into a senior leadership position such as Head of Product & Operations, VP Product & Operations, COO, or CPO.Key Responsibilities: Product & StrategyWork directly with the founder to define product strategy, priorities, and roadmapTranslate business and customer needs into clear product requirements and workflowsHelp shape product logic, processes, and user experiencesChallenge assumptions and provide strong, commercially minded product recommendationsPrioritise features and improvements based on customer needs, business impact, and scalabilityProduct Execution & QAWork closely with developers and designers throughout the product development lifecycleReview new features and releases to ensure they meet requirements and user expectationsConduct hands-on product testing and identify bugs, edge cases, and workflow issuesCoordinate QA processes and help establish structured testing proceduresMaintain product documentation, requirements, workflows, and release informationManage tools such as Jira, Confluence, or similar platformsCustomer & Product FeedbackSpeak directly with customers to understand their needs, challenges, and feedbackInitially support customer queries and help resolve product-related issuesIdentify recurring customer problems and translate them into product improvementsMonitor customer feedback and help prioritise improvements that drive retention and satisfactionOperations & Process DevelopmentCreate SOPs, manuals, workflows, and internal processes from the ground upEstablish systems and operational processes that allow the business to scale efficientlyDevelop reporting and operational processes to improve visibility and decision-makingIdentify inefficiencies and implement practical solutionsHelp build the infrastructure and systems required as the company growsAnalytics & ReportingMonitor product and operational metrics and identify key trendsDevelop meaningful reports and dashboards to support business decisionsUse data and customer feedback to assess product performance and opportunitiesHelp establish processes for tracking key business and product KPIsTeam & LeadershipInitially operate as a hands-on individual contributor and personally execute key responsibilitiesRecruit, onboard, and manage junior team members as the business growsGradually build teams across product, QA, customer support, and operationsDevelop processes and systems that enable teams to operate effectivelyTake on increasing ownership of the company's product and operational functions over timeRequirements6–15 years of relevant experience, with flexibility for an exceptional candidateProven experience working in an early-stage SaaS startupDemonstrated experience personally contributing to the growth and scaling of a SaaS businessStrong understanding of B2B SaaS products, workflows, customer needs, and product developmentExperience working closely with founders or senior leadership in a startup environmentStrong product judgement with the ability to balance customer needs, technical considerations, and commercial prioritiesHands-on experience across product, operations, QA, customer support, or similar functionsComfortable working as an individual contributor and getting into the detail rather than simply managing from a distanceExperience working with developers and designers to deliver and improve software productsExperience with tools such as Jira, Confluence, or similar product/project management platformsStrong understanding of product testing, QA, bug identification, and edge-case analysisExperience creating SOPs, documentation, workflows, and scalable operational processesStrong analytical and problem-solving skills, with the ability to use data to inform decisionsExcellent written and spoken EnglishStrong communication and stakeholder management skillsCommercially minded and focused on measurable business outcomesComfortable challenging ideas respectfully and constructively when you believe there is a better approachHighly organised, proactive, resourceful, and comfortable operating with a high degree of autonomyComfortable working in an environment where priorities can change quickly and processes are still being establishedStrongly Preferred:Previous experience as an early employee, Founder’s Associate, Head/VP of Product, COO, VP Operations, Chief of Staff, or founder within a SaaS startupExperience helping a SaaS company scale from an early stage into a significantly larger customer base, revenue base, or teamExperience building systems, processes, or functions from scratchExperience across multiple areas such as product, customer success, QA, operations, and strategyWork Arrangement & Expectations:This is a remote role that will be set up as an independent contractor engagement.To ensure alignment and transparency, successful candidates will be expected to:Disclose any existing ongoing roles or client workReflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)
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