Customer Success Manager (Remote) at DroneDeploy, Inc. | Torre
Customer Success Manager (Remote)
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DroneDeploy, Inc.

Customer Success Manager (Remote)

DroneDeploy, Inc.
Posted by
Mariajosé Gómez
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Full-time

Legal agreement: Employment

Compensation
USD47K - 109K/year
Non-negotiable
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Hybrid (United States)
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Posted about 5 years ago

Requirements and responsibilities

• Onboarding and enabling new Enterprise services accounts to ensure quickest time to value with the DroneDeploy service • Monitor activity and identify trends in customer base adoption and utilization to assess potential churn risk, and providing guidance/action plans to customers to increase adoption and value • Monitor and proactively touch customer accounts according to customer lifecycle • Develop and maintain trusted advisor relationships with stakeholders and users in your account portfolio of approximately 50-80 customers • Act as the voice of the customer, advocating the customer’s point of view and provide detailed internal feedback to cross-functional teams regarding how DroneDeploy can better serve our customers, improve their experience, and better the customers’ outcomes with our services • Co-manage the renewals process with aligned Account Executive and accurately forecast renewals for aligned customer base to achieve high net retention numbers • Track accounts to identify churn risk and work proactively to increase health on accounts • Identify account expansion and cross-organizational opportunities for growth and work with your Enterprise Account Executive counterpart to ensure a successful closeImpart strategic leadership and direction on all aspects of DroneDeploy products and services • Ensure any account issues are resolved quickly, utilizing resources from across Technical Support, Sales, Engineering, etc. • Act as the Product liaison for your customer base, providing our internal teams with feedback and closing the loop with customers
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