Company Overview:Lightspeed is the leading provider of cloud-based software for dealerships, serving the Powersport, Marine, RV, Trailer, and Golf Car industries adding hundreds of dealerships to the Lightspeed community each year.Lightspeed’s Dealer Management Solution (DMS) enables dealerships to optimize their end-to-end business operations, including Sales, Parts, Service, Rentals, Payments, Accounting, and Customer Relationship Management (CRM). When implemented into their daily operations, Lightspeed helps dealers increase their profitability by selling more units, service, and parts, all while creating a more streamlined experience for customers.Lightspeed is the most complete and integrated DMS in the industry with over 500 integrations with Original Equipment Manufacturers (OEMs), aftermarket parts and accessory distributors and dozens of other software tools that a dealership may use to run their business. Uniquely designed by dealers for dealers, and refined over the past 4 decades, Lightspeed empowers over 4,500+ dealers across North America with the tools and technology they need to manage their dealerships.The Field Customer/Tech Training Instructor is responsible to work as a key member of the installation team effectively and efficiently and to train all Powersports (Marine, ATV, RV, and Motorcycle) Dealership clients both remotely and on-site. Can be located anywhere in the U.S. near a major airport hub!What you’ll do:Deliver a quality learning experience based on guidelines for the positionConsistent and positive client/associate learner interactions.Provide workflow-oriented learning and solutionsProvides consultative learning on advanced topics and makes recommendations on best practices Collaborate with Learning Development for quality curriculum on new releases you are teachingAbility to conduct and execute learning needs recommendations for clients and associatesContinual Personal and Professional Development through delivery technique courses and client interactions/visitsAble to flex to the audience based on the solution you are teachingFacilitates delivery and implementation of technology-based training for all levelsPrimary focus is Learning DeliveryExplain the technical complexities of software effectively for all levels in a manner that conveys simplicityUnderstand Dealership RolesUnderstand Dealership Workflows and make recommendations on best practices to help increase Dealership utilizationAble to be on your feet for a work day while onsite with clients.What you should have:Qualifications:2+ years software training experienceExperience with executing customer-facing implementation or product delivery projectsDemonstrated experience managing multiple priorities and balancing competing priorities.Excellent interpersonal/communication and presentation skills Ability to travel 50% - 75% of the time - one week training on site/one week training remotelyPreferred Qualifications:Dealership experience preferred – Marine, RV or PowersportsBachelor’s degree or equivalent experience preferredStrong interpersonal soft skills (setting/managing expectations, conflict resolution, etc.)Ability to consult and collaborate cross-functionally with other departmentsAbility to handle increasingly high volume of work in a fast paced, deadline driven environment in a calm mannerInclusion and Diversity at Lightspeed:At Lightspeed, we celebrate the uniqueness of every individual and encourage diverse perspectives. We believe that inclusion drives innovation and fosters meaningful connections. We are committed to building an environment where everyone feels valued and empowered to make an impact.Equal Employment Opportunity Statement:Lightspeed is an Equal Opportunity Employer and is dedicated to building a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, religion, age, disability, veteran status, or any other protected category.Important Note:Applicants must be authorized to work in the U.S.
25 days ago