1.) Introduction Job Title: Medical Provider Account Manager Work Schedule: Full time (40 hours per week) Location: Remote (LATAM region) Compensation: $12 - $15 + Commissions ($700 ~ Monthly) 2.) Overview Become the strategic partner who sees around corners to scale international medical practices. We are a leader in the medical travel industry with nearly two decades of experience providing a comprehensive, 3-tiered solution marketing, patient management, and payment tools. Our mission is to empower healthcare providers to successfully scale their international practices through innovative technology and dedicated support. As an Account Manager, you are the face of our organization to established providers, acting as a strategic partner rather than just support. This is a proactive, data-driven role designed for a professional who can predict client needs, catch friction points before they become "fires," and identify the perfect moments to drive organic growth within an existing portfolio. 3.) Key Responsibilities Relationship Orchestration: Serve as the primary point of contact for providers, ensuring they receive maximum value from technology and marketing tools while maintaining a high "happiness score". Proactive Problem Solving: Use a "sixth sense" to monitor account activity and predict behaviors, identifying and resolving issues before the client even notices a problem. Data-Driven Expansion: Analyze performance metrics to determine readiness for scaling and lead "upsell" conversations that demonstrate how increased investment directly impacts a provider's ROI. Success Management: Manage the post-sale experience to ensure the transition from initial sale to long-term success is completely seamless. Account Growth: Take full ownership of your "book of business" to drive retention and expansion revenue from existing clients. Performance Monitoring: Track and report on key metrics, including retention rates and composite account health scores based on tech usage and communication frequency. 4.) Must-Have Requirements Bilingual Fluency: 100% fluent in both English and Spanish (mandatory). Bi-cultural Expertise: A deep understanding of Latin American business culture and the ability to build long-term loyalty with medical professionals. Predictive Ability: The skill to anticipate client needs and frustration by analyzing usage patterns rather than just reacting to requests. Analytical Mindset: Comfort with data and the ability to translate performance numbers into a compelling growth story for doctors. Sales Instinct: A "grower" mindset that is comfortable asking for increased investment when data supports a scaling opportunity. Reliable Infrastructure: The ability to work effectively from a home office with high-speed internet, a quiet environment, and top-tier communication tools. 5.) Nice-to-Have Requirements Industry Experience: Prior experience in the Healthcare or Medical Travel sectors. SaaS Background: A background in Software as a Service account management. CRM Proficiency: Advanced experience using CRM systems to track complex health scores and renewal cycles. 6.) Why Join Us This is an opportunity to make a massive impact, as you will be directly responsible for the global success of diverse medical practices. We provide a stable and autonomous work environment where you can truly own your book of business and manage your own schedule to meet client needs. You will enjoy a competitive base salary along with a performance-based commission structure that directly rewards your ability to retain clients and grow their accounts. If you are a proactive professional who thrives on data and relationship building, this is your chance to join a team with a 20-year legacy of industry excellence.

Medical Provider Account Manager

Emma

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Luz Marina Carrion Silva Verified

Luz Marina Carrion Silva Verified

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