ServiceNow Solutions Architect (CSM & AI) at SwindleTree | Torre
ServiceNow Solutions Architect (CSM & AI)
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SwindleTree

ServiceNow Solutions Architect (CSM & AI)

SwindleTree
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Freelance
Recurrent
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Remote (anywhere)
Shared by
Jose Aldave
 3 days ago

Responsibilities

Position OverviewWe are seeking an experienced ServiceNow Solutions Architect with strong expertise in Customer Service Management (CSM) and Enterprise AI to lead architecture design, AI strategy, and large-scale ServiceNow transformation initiatives.Key ResponsibilitiesDefine enterprise ServiceNow architecture and AI strategyArchitect end-to-end customer service transformation solutions using ServiceNow CSMDesign AI-first service delivery models leveraging Now Assist, Generative AI, Predictive Intelligence, AI Search, Virtual Agent, and Intelligent AutomationLead platform governance and architecture reviewsEstablish architecture standards, best practices, and design frameworksGuide technical teams through solution design and implementationDesign complex integrations with enterprise systemsDrive executive-level discussions around AI adoption and digital transformationEnsure scalable, secure, and compliant solution architecturesRequired Qualifications8+ years of ServiceNow platform experience5+ years in architecture or lead consultant rolesMultiple enterprise-scale CSM implementationsStrong expertise in ServiceNow CSM, AI/Generative AI, Enterprise Architecture, Cloud Platforms, and Integration ArchitectureExperience building AI-driven customer service ecosystemsMust-Have CertificationsServiceNow:Certified System Administrator (CSA)Certified Application Developer (CAD)Certified Implementation Specialist – Customer Service Management (CIS-CSM)Certified Technical Architect (CTA) — PreferredAI Certifications:ServiceNow AI / Now Assist CertificationsMicrosoft Azure AI Engineer AssociateAWS Machine Learning SpecialtyGoogle Professional Machine Learning EngineerCertified Generative AI ProfessionalDesired SkillsEnterprise ArchitectureAI Strategy & GovernanceSolution DesignCustomer Experience TransformationIntegration ArchitectureExecutive Stakeholder ManagementDigital Transformation LeadershipResponsible AI & AI Governance📩 Interested candidates can share their resumes at: tasneem@swindletree.com, Priyanka@swindletree.com💰 Rate: $70–75/hr | ⏳ Duration: 8–12+ Months | Possible Extension | 🚫 Visa: No OPT Allowed
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