Job Title: Patient Enrollment Specialist (Bilingual Required | Fully Remote)Job Title: Patient Enrollment Specialist (Bilingual Required | Fully Remote) Overview:The Enrollment Training Specialist is a hybrid, non-managerial role responsible for both direct patient enrollment activities and training, mentoring, and readiness support for the Enrollment team. Approximately 50% of this role is dedicated to hands-on enrollment work, including outbound patient calls and consent completion. The remaining time is focused on onboarding, coaching, skills development, and scheduling support to ensure consistent enrollment performance.This role serves as a working subject-matter expert, modeling best practices and reinforcing enrollment standards through example, training, and mentorship. This position does not include people management or HR authority.Reports To: Director of Clinical Operations Department: Clinical OperationsKey Responsibilities Direct Enrollment Execution (≈50%) Conduct outbound and inbound patient calls to obtain program enrollment consentsClearly explain program benefits, address patient questions, and overcome objectionsAccurately document enrollment activities and consent records in the system of recordMaintain compliance with all documentation, scripting, and consent requirementsMeet or exceed individual enrollment productivity and quality standardsModel effective call techniques, scripting adherence, and patient experience best practicesTraining, Mentoring & Readiness Support (≈50%) Support onboarding and ongoing training for Enrollment Specialists – Including ShiFox, Nextiva/Genysis,Expectations, OhMDProvide peer mentoring, coaching, and real-time feedbackReinforce enrollment standards, workflows, and documentation qualityIdentify skill gaps and deliver targeted refresher trainingAssist with schedule alignment to support enrollment demand and coveragePartner with leadership to assess enrollment readiness and performance risksMaintain and update training materials, scripts, and job aids as neededCollaboration & Continuous ImprovementServe as a point of contact for enrollment-related training and process questionsShare best practices and performance insights with the Enrollment teamContribute frontline feedback to improve enrollment workflows and patient experienceSupport quality improvement initiatives tied to enrollment outcomesRequired Qualifications and Skills: Experience in patient enrollment, consenting, or similar patient-facing roles 2 plus yearsDemonstrated success meeting enrollment productivity and quality benchmarksStrong communication, coaching, and mentoring skillsAbility to balance hands-on execution with training responsibilitiesComfort providing constructive peer feedbackPrior experience supporting training or onboarding in a call-center or enrollment environmentFamiliarity with healthcare compliance, documentation, and consent standardsExperience assisting with scheduling or capacity planningBilingual requiredWork Location, Shift & Schedule This position is remote (please see remote requirements below). Shifox/Alopex employees work Monday-Friday 8:00 am-5:00 pm or according to the business hours of client practices. Hybrid role requiring active participation in daily enrollment activity. If working part-time, a mutually agreeable schedule will be determined based on the client’s practice needs.Remote Position Requirements: Reliable and stable Internet – all programs used by Enrollment Specialists are internet-based. A quiet and professional work environment suitable for speaking with patients about sensitive information and Protected Health Information (PHI), free of distractions.Compensation: Rate $20.00-$21.00 per hour
10 days ago