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Responsibilities
Zendesk are hiring a Senior Customer Success Manager.This is not a standard Customer Success role.You would be helping enterprise customers improve how their employees access IT, HR, Finance and internal support services.That means the role sits at the intersection of Customer Success, IT service management, employee experience, operational improvement and enterprise SaaS.The strongest applicants will not just say they have “managed accounts.”You will be able to prove you can:Drive adoption of complex SaaS productsImprove workflows across IT, HR or internal operationsRun workshops, success plans and value reviewsBuild trust with senior stakeholders and technical teamsShow measurable ROI and customer outcomesReduce risk and improve time-to-valueTurn customer insight into better product or service deliveryExplain complex change in a simple, commercially credible wayThis is particularly relevant for people from Customer Success, Technical Account Management, Professional Services, ITSM, IT Operations, HR Service Delivery or enterprise implementation roles.For anyone applying, we are opening a limited number of free simulated Zendesk interviews.We will focus on:Enterprise customer-success scenariosAdoption and value-realisation questionsITSM and workflow optimisationStakeholder managementRunning workshops and executive reviewsHow to prove commercial impact beyond “good relationships”Comment ZENDESK and we will send you the details.
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