IT Service Management Analyst at Mexicoteksol | Torre
IT Service Management Analyst
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IT Service Management Analyst

Mexicoteksol
Emma
Emma
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Freelance
Recurrent
Compensation USD3k/month
location_on
Remote (for Mexico residents)
Shared by
Emma of Torre.ai
 about 2 months ago

Responsibilities

Senior ITSM role for someone who lives in ServiceNow and knows ITIL inside out.What you need:3-5+ years in ITSM as a Senior Analyst or Incident Manager, hands-on ServiceNow and Jira experience, and ideally an ITIL v3 or v4 certification.What you will do:Manage service requests, own SLAs, build dashboards, and bridge IT ops with engineering teams.Remote | Contract | Mexico only
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