Professional Services staff engage in onboarding, data integration, and consulting projects for customers and partners of Lever. Reporting into the Sr. Director of Services, the Engagement Manager is responsible for the scoping and execution of these engagements. Responsibilities include clarifying and evangelizing Lever's features and capabilities, determining appropriate initiatives for a given customer, scoping and pricing engagements, and ultimately delivering solutions on time and within budget.Additionally, you will act as a change agent helping customers understand how their current processes can be improved and the benefits of replacing their current tools with Lever. As an Engagement Manager, you will help the most strategic accounts deploy Lever. This position manages the overall service delivery and serves as the primary escalation point and customer sponsor. Your success will derive from your superior communication skills, solution expertise, customer centricity, high degree of organization, and ability to thrive in a fast-paced cross-functional team environment.ResponsibilitiesUnderstand and have the ability to articulate how the Lever solution facilitates best practices.Collaborate with sales and account management teams to thoroughly understand and document customers' business goals and develop and propose solution engagements that will exceed expectationsPlan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes scoping requirements and SOW delivery, developing and managing project plans and schedules, team tasks, success criteria, and budgetsPossess deep knowledge of project management best practices and understanding of how to apply them in an effective and appropriate manner across projects with varying levels of complexity and customer sophisticationAbility to challenge, recommend and redirect teams as well as manage client expectations during the engagementStaff and track project resources including scheduling, task assignment, timecards, and utilization reporting in Salesforce and Professional Services Automation ("PSA") toolsOversee and manage multiple customer engagements simultaneously- 5+ years of experience delivering enterprise-level consulting projects in customer facing roles, preferably for professional services or consulting teams within a software company- Experience supporting complex data driven business applications with the ability to apply strategic thinking in the understanding of customer requirements- Understanding of consulting process; solution development, SOWs and contracts, staffing, project management, invoicing, and revenue generation- Demonstrated people management and conflict resolution skills, including the ability to influence, negotiate and achieve results through others who are not direct reports or work for external organizations- Led teams and engagements utilizing agile techniques and frameworks, including sprint and backlog management- Ability to multitask and manage multiple projects simultaneously across different time zones- Strong analytical thinker with expertise in Excel, Salesforce, and Professional Services Automation ("PSA") tools- Bachelor's Degree or equivalent experienceLever builds modern recruiting software for teams to source, interview, and hire top talent. Our team strives to set a new bar for enterprise software with modern, well-designed, real-time apps.
9 days ago