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15 days ago
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Requirements and responsibilities
About the Role & Hiring ManagerI joined Zenity because of the opportunity to help define a new security category [Agentic AI Security] and work on complex problems alongside a world class team.As a leader, I value ownership, urgency, and direct feedback. Our team operates with high standards and fast pace. To be successful, I expect proactive communication, strong follow-through, and a willingness to step in and solve problems without waiting to be asked.This role brings a dedicated technical execution layer across our flagship accounts. It bridges Sales Engineering, Customer Success, and Support. You'll drive consistency, responsiveness, and follow-through to ensure we execute reliably and deliver a high-quality customer experience**Strong preference for candidates based in Central or Pacific (PST) time zones to ensure alignment with customer and team workflowsAbout ZenityZenity is the leader in AI Agent Security and the first company to bring an agent-centric security platform to market. As enterprises accelerate AI agent adoption, we are establishing the security framework for how AI agents are secured and governed at enterprise scale.We deliver full-lifecycle visibility, governance, detection, prevention, and response for AI agents from build time to runtime, across SaaS, home-grown platforms, and end-user devices. Backed by $55M+ in funding, including a $38M Series B with strategic investment from Microsoft’s M12, Zenity is trusted by Fortune 500 enterprises globally.Join us in shaping how AI agents are secured at enterprise scale.What You’ll DoOwn technical health across assigned flagship accounts: detection tuning, alert quality, integration maintenance, and time-to-remediation metricsPartner with customer security engineering and platform teams as the primary technical point of contact at the practitioner layerTrack adoption against purchased entitlement and surface early warning signals for churn risk to the CSM and AELead investigations and IR partnership when security events occur, proving Zenity works when it matters mostEmbed integrations and use cases that make displacement technically expensive and difficult to replicateCoordinate in lockstep with Sales Engineers, CSMs, and the Strategic Account Advisor to ensure technical efforts are aligned and progressing without gapsParticipate in recurring customer cadences, own action items, and drive next steps to maintain momentumSurface structured feedback to Product and Engineering based on patterns observed during hands-on executionFree existing SEs to focus on pipeline by absorbing the strategic account technical load they currently carryRequirements7-10+ years in cybersecurity or adjacent technical roles supporting enterprise environmentsHands-on experience working within security platforms, interpreting detections and signals, and driving investigation workflows through to resolutionAbility to operate independently at the technical execution layer while aligning to account strategy set by the AE and Strategic Account AdvisorTrack record of owning platform health metrics: detection quality, integration uptime, remediation timelinesComfortable working directly in customer environments with security engineering and platform teams (not just exec-level stakeholders)Strong execution discipline and attention to detail, things don't drop on your watchExperience collaborating across pre-sales, post-sales, and support functionsExposure to AI, agentic AI, or emerging security categories is a strong plusExperience in high-growth or venture-backed environments preferredStrong preference for candidates based in Central or Pacific time zonesInterview ProcessOur interview process is designed to be transparent, conversational, and focused on real-world experience.Recruiter Screen (30 minutes) – Learn more about Zenity, the role, and your backgroundHiring Manager Interview (45–60 minutes) – Deep dive into your experience, execution mindset, and how you approach real customer scenariosCross-Functional Interviews (30 minutes each) – Meet leaders from Sales Engineering, Customer Success, and Support to explore how you collaborate, communicate, and operate across teamsTechnical / Execution Interview (45–60 minutes) – Walk through hands-on examples of how you troubleshoot, execute, and move work forward in customer environmentsThe process may evolve slightly based on interviewer availability and scheduling.Zenity is proud to be an equal opportunity employer. We enable enterprises to adopt AI agents securely and at scale, and that starts with building a team that reflects a wide range of perspectives and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.We’re committed to creating an inclusive environment where talented people can do their best work, securely, confidently, and with impact.
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