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about 1 month ago
Requirements and responsibilities
Job Title: IT Help desk Specialist Employment Type: Contractual (with potential for extension based on performance) Work Schedule: US Business Hours (e.g., PST/EST) Location: India Work Setup: Remote Position Overview We are looking for a reliable and proactive IT Support Specialist to provide technical assistance and support for end-users across the organization. This role is responsible for troubleshooting software issues, maintaining IT systems, working on tickets, and ensuring a smooth and efficient technology experience for all users. This is a contractual role with the possibility of extension based on performance and business needs. Key Responsibilities Provide day-to-day technical support to end-users via email, chat, or ticketing systemsTroubleshoot and resolve hardware, software, and network issuesInstall, configure, and maintain computer systems, applications, and devicesManage user accounts, permissions, and access (e.g., Google Workspace, Microsoft 365)Support onboarding and offboarding of employees (account setup, equipment provisioning)Monitor and respond to IT support tickets in a timely mannerMaintain IT documentation, SOPs, and knowledge base articlesAssist with system updates, patches, and basic cybersecurity practicesEscalate complex issues to senior IT personnel when necessaryQualifications Proven experience in IT support, help desk, or technical support rolesStrong knowledge of Windows and/or macOS environmentsFamiliarity with common business applications (Microsoft 365, Google Workspace, Slack, etc.)Basic understanding of networking concepts (VPN, DNS, IP configuration)Experience with ticketing systems (e.g., Zendesk, Freshdesk, Jira Service Management)Strong problem-solving and troubleshooting skillsExcellent communication skills, with the ability to explain technical issues clearlyAbility to work independently in a remote, fast-paced environmentPreferred Qualifications (Insert years of experience) Experience supporting remote or global teamsBasic knowledge of cybersecurity best practicesRelevant certifications (e.g., CompTIA A+, ITIL) are a plusExperience with device management tools (e.g., Intune, Jamf)What We Offer 100% remote work setup(Insert Budget)Exposure to international teams and systemsOpportunity for contract extension based on performanceDynamic and collaborative work environmentJoin Us Become part of a dynamic team where your contributions are valued, your ideas are heard, and your growth is supported. At H!KINEX, we offer not just a job, but a career path with opportunities to learn, grow, and work alongside industry leaders.
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