Senior Technical Support Engineer

Symsafe India

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Emma

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Full-time

Legal agreement: Employment

Compensation

INR40k - 100k/month

~USD423 - 1.05k/month

Negotiable

Sirsi Road, Lalarpura, Jaipur, Rajasthan, India

Posted 5 months ago

Responsibilities: - Provide advanced technical support for hardware, software, networking, and cloud issues. - Diagnose and troubleshoot escalated technical problems via phone, email, or remote sessions. - Collaborate with internal teams including engineering, QA, and product management to resolve critical issues. - Document solutions, create knowledge base articles, and contribute to process improvement. - Mentor and guide junior support engineers and help with their technical development. - Act as a point of escalation for complex issues and critical incidents. - Participate in on-call rotations, if required. - Ensure timely resolution and proper communication of updates to customers and stakeholders.

Discover your cultural fit with the team

Jobs posted: 1

Signalers: 1

User since: May 2026

About Symsafe India:

Symsafe is a leading provider of powerful and affordable IT infrastructure management solutions incorporating management & support, cybersecurity, procurement services, project implementations, system development & integration along with BPO services. We provide managed services for organisations worldwide, regardless of type, size, or IT infrastructure complexity. We powerfully monitor and manage the performance of their IT environments, whether on-premises, in the cloud, or in hybrid models.

mission:

As we recognise the evolving nature of business demands and unique company ecosystems, we make it our goal to build teams that are tailored exclusively for you. With Symsafe reliable outsourcing solutions, you could dramatically improve your profitability and secure your financial performance and future.

Reputation:

Jobs posted: 1

Signalers: 1

Domain created: Aug 2020

symsafe.co.in

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Senior Technical Support Engineer

Emma

Responsibilities

Skills wanted:

Language(s) required:

Akshita Bhardwaj