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Requirements and responsibilities
Job Title: Creative Project Manager (Enterprise)Role OverviewThe Creative Project Manager is responsible for driving the successful delivery of creative work from intake through final execution, ensuring that all outputs meet both quality standards and timeline expectations. This role operates at the center of Creative and Account, serving as the primary point of coordination, communication, and alignment between teams.This individual owns project timelines, manages workflow, and performs thorough creative QA to ensure that all deliverables align with brand standards, strategic objectives, and client expectations. Acting as a quality gate for all creative output, they ensure work meets defined standards before reaching Account teams, escalating or pushing back when deliverables do not meet expectations.They proactively identify risks, flag potential issues early, and provide clear, solution-oriented recommendations to maintain momentum and avoid disruption. This role is also responsible for navigating shifting priorities, evolving client feedback, and ambiguous requests while maintaining clarity and forward progress.In addition to delivery oversight, the Creative Project Manager plays an active role in supporting team efficiency by monitoring bandwidth and utilization, identifying capacity constraints, and recommending adjustments to workload, timelines, or resourcing. They partner closely with Creative leadership to protect team focus, reduce unnecessary revision cycles, and ensure work is set up for success from the start.Success in this role requires a balance of operational rigor and creative sensibility, with the ability to translate feedback, streamline communication, and ensure that both the work and the process are consistently improving. This role ensures there are no surprises in delivery by proactively communicating risks, tradeoffs, and changes to stakeholders early.Key ResponsibilitiesOwn and manage end-to-end project timelines, ensuring all deliverables are completed on schedule and aligned with prioritiesAct as the primary point of communication between Creative and Account teams, ensuring clarity, alignment, and efficiency across stakeholdersPerform thorough creative QA on all assets prior to delivery, ensuring alignment with brand standards, briefs, and quality expectationsServe as a quality gate for creative output, ensuring work meets defined standards before delivery and pushing back or escalating when necessaryTranslate client feedback into clear, actionable direction for designers, while providing Account teams with strategic context and rationaleProactively identify risks related to timelines, scope, or quality, and communicate issues early with recommended solutions and optionsEnsure there are no surprises in delivery by clearly communicating risks, changes, and tradeoffs to stakeholders in advanceManage and prioritize incoming work, balancing multiple projects and shifting deadlines without compromising qualityMonitor team bandwidth and utilization, proactively identifying capacity constraints and recommending adjustments to workload, timelines, or resourcingEnsure all projects are properly scoped, briefed, and set up for success before work beginsNavigate shifting priorities, evolving client feedback, and ambiguous requests while maintaining clarity and forward momentumMaintain and enforce workflow processes and proper use of project management toolsCollaborate closely with Creative leadership to protect team focus, reduce churn, and improve overall output qualityCollaborate with Creative and Account teams to resolve blockers and keep projects moving forwardIdentify opportunities to improve processes, workflows, and cross-team collaborationApply a working knowledge of creative production across social, web, and email, along with technical requirements, to effectively review work and guide executionMaintain a high standard of detail, catching errors such as inconsistencies, missing assets, or misalignment before final deliveryQualifications3 to 6+ years of experience in project management, preferably within a creative, marketing, or agency environmentProven experience managing multiple projects simultaneously in a fast-paced, deadline-driven settingStrong understanding of creative production across social, web, and email, with the ability to review and QA work effectivelyDemonstrated ability to manage timelines, prioritize work, and adapt to shifting priorities without losing momentumExperience working cross-functionally with creative, account, and or marketing teamsExceptional communication skills, with the ability to clearly translate feedback between technical, creative, and non-technical stakeholdersStrong attention to detail with a proactive approach to identifying issues and ensuring quality controlExperience with project management and collaboration tools such as ClickUp, Asana, Jira, or similar platformsComfortable analyzing and interpreting time tracking or resourcing data to support team planning and bandwidth managementAbility to think critically, solve problems, and present solutions rather than escalating issues without contextHigh level of organization and ability to manage complex workflows without letting details fall through the cracksBasic understanding of UX and UI principles, digital best practices, and how creative work supports business and client goalsTech-savvy with the ability to quickly learn new tools, systems, and workflowsNice to HaveExperience contributing to or improving workflows, processes, and cross-functional collaboration modelsExposure to campaign planning and integrated marketing efforts across multiple channelsFamiliarity with Figma, Adobe, HubSpot or similar tools for reviewing and collaborating on creative workExperience building project plans, timelines, and scopes for larger or more complex initiativesAbility to identify opportunities for process optimization and operational efficiency within creative teamsBackground in design, copywriting, or another creative discipline, with a strong eye for visual and brand qualityComfortable engaging in client-facing communications when needed, including sharing updates, clarifying feedback, and ensuring alignment on deliverables
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