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2 months ago
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Requirements and responsibilities
About the jobJOB OVERVIEW:● Customer Care Representative Full-Time● Reports to Customer Care Team Lead● 100% Remote — work from home!ResponsibilitiesAnswer customers' inquiries with exceptional customer service skills (with an opportunity to be trained on all of our responsive channels depending on volume needs)Deliver quality customer satisfaction with every contactMeet key individual productivity metrics in line with department goalsDisplay understanding and follow through with policies and guidelinesCommunicate to management regarding issuesOther duties as assignedSkillsStrong verbal and written communication skillsFast typing speed (at least 50 wpm or above)Tech-savvy and a fast learnerCustomer-focusedAbility to work under stress to achieve targetsPrevious experience with Zendesk is a plusCollege degree or equivalent preferredEquipment, Internet and Workspace RequirementsA desktop or laptop (2015 or newer, Mac or PC)A voice-capable headset, and a webcam to carry out training and work dutiesAccess to high-speed internet with hardwired (ethernet) capability (at least 100 Mbps download speed) with no latency when handling contacts, and communicating with peers/managers via Slack or ZoomA (non-public) dedicated workspace that is free from noise or distraction
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