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9 days ago
Requirements and responsibilities
Angi is seeking a Senior Manager to lead a high-performing team of senior individual contributors responsible for managing and growing relationships with our largest Home Service Professional partners. This leader will play a critical role in shaping how we support, grow, and retain our most strategic partnerships while driving operational excellence across the team.This role blends team leadership, strategic account management, and operational strategy. The Senior Manager will be responsible for developing the capabilities of the Account Management team, driving revenue growth across the portfolio, and using data-driven insights to improve how we engage with and support our partners.Success in this role requires a leader who thrives in ambiguity, brings strong analytical thinking, and can translate strategy into clear priorities and execution across the team. This individual will partner closely with the Director and SVP of Strategic Accounts alongside cross-functional teams to continuously improve the partner experience while delivering strong business outcomes.About the teamThe Strategic Partnerships team manages relationships with Angi’s largest Service Professional partners, representing millions in annual revenue and playing a critical role in the growth of our platform. The team works closely with partners to improve their outcomes on Angi through strategic guidance, operational support, and data-driven recommendations.What you’ll do:The Senior Manager will lead a team of Account Managers while partnering closely with cross-functional stakeholders to develop scalable processes, improve performance insights, and drive long-term partner success.Lead and Develop a High-Performing TeamManage and coach a team of Account Managers responsible for strategic partner relationships and revenue growth.Set a high bar for performance, professionalism, and strategic thinking across the team.Develop team capabilities in analytical thinking, strategic account management, and executive-level partner engagement.Create a culture of accountability, ownership, and continuous improvement.Lead from the front: conducting 10–15 high-stakes negotiation and escalation calls per week. Act as a critical filter and de-escalator when tensions run high.Independently resolve complex Pro issues by joining external calls with your team, determining with precision which items require executive intervention versus those you can resolve through expert negotiation.Drive Revenue Growth and Strategic Partner SuccessLead the team in delivering on quarterly and annual revenue goals across their books of business.Partner with Account Managers to identify growth opportunities, expansion strategies, and risk mitigation within strategic accounts.Engage with partner executives to deepen relationships and unlock new opportunities.Ensure consistent and high-quality account planning across the team.Use Data to Drive Decisions and PerformanceDevelop and maintain a forward-looking view of partner performance, identifying emerging risks and growth opportunities.Establish clear performance metrics and reporting to track account health, team productivity, and business impact.Partner with Analytics and Product teams to improve data availability and reporting capabilities that enable smarter decision-making.Translate complex data into actionable insights for both internal teams and external partners.Lead Strategic Initiatives and Operational ImprovementsOwn key initiatives that improve how the team operates, from redefining KPIs to improving partner engagement models and internal workflows.Develop scalable processes and frameworks that allow the team to operate efficiently while maintaining a high level of service for strategic partners.Support strategic planning and prioritization through research, quantitative analysis, and business modeling.Lead cross-functional projects that enhance the end-to-end partner experience.Influence Cross-Functional StrategyCollaborate closely with the Director and SVP of Strategic Accounts alongside cross-functional teams to shape the partner roadmap and operational priorities.Represent the voice of partners and the Account Management team in internal decision-making.Communicate key insights, performance trends, and recommendations to senior leadership.The ideal candidate for this role is:A strong people leader who can coach and develop Account Managers into strategic operators.Highly analytical, with the ability to translate data into clear insights and action.You have a high "boiling point." You can step into a "high-temp" conversation with a Pro and move the needle from emotion-driven conflict to data-driven resolution.Comfortable operating in ambiguity and building structure where it does not yet exist. You are energized by situations with no playbook and are confident in your ability to build a proposal from scratch in real time.Strategic thinker who can connect day-to-day operations with long-term business goals.Exceptional communicator who can influence both executive partners and internal stakeholders.Passionate about improving customer and partner experiences through thoughtful strategy and execution.In this role, you will need:6+ years of experience in account management, partnerships, consulting, strategy, or operations3+ years of experience managing or leading teamsDemonstrated experience managing or supporting large strategic accounts or revenue portfoliosStrong analytical skills with experience using business intelligence tools (e.g., Looker, Tableau)Experience driving operational improvements or strategic initiatives in fast-paced environmentsProven ability to manage multiple priorities and lead complex cross-functional projectsExcellent written and verbal communication skills, including executive-level presentationsAbility to travel 1-3 times per yearBachelor’s degree or equivalent experienceCompensation & Benefits:$132,000-$165,000$132,000 salary + performance-based uncapped commission paid quarterlyAnnual on-target earnings (OTE) $165,000Ability to overachieve against OTECompany equity programFull medical, dental, vision package to fit your needsFlexible vacation policy; work hard and take time when you need itPet discount plans & retirement plan with company match (401K)Technical equipment (i.e. laptop) providedWhere you’ll work:This is a remote position and the ideal candidate will permanently reside in one of the following states: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, West Virginia, WisconsinAngi currently has an office in the following city/states, 1) Denver, CO, 2) Indianapolis, IN and 3) New York City, NY, which are available for use if you reside near these locationsWe have a 'camera on' culture for virtual meetings. Team members must utilize all company provided equipment, including the webcam, for all team communications.We value diversityWe know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences. Angi Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex,
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