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About usAt our organisation, we redefine executive and business support through exceptional problem-solving, proactive execution, and advanced integration of technology and AI. We partner with purpose-led leaders who value strategic collaborators capable of swiftly turning complexity into clarity and challenges into opportunities.You are highly tech-savvy and naturally leverage tools, including AI, to design, deliver, and scale impactful programs. Whether your background is in program management, operations, product, or enablement, you excel at driving clarity, alignment, and measurable outcomes across complex initiatives.Join a culture that prioritises clarity, practical innovation, and the seamless integration of human intuition with technology and AI-driven efficiency.About our client and the roleAbout the CompanyOur client is a specialist UK-based delivery partner supporting pharmaceutical and medical device organisations across marketing, communications, education, and events. Working across print, digital, and live engagement channels, they deliver high-quality, compliant project execution within highly regulated environments.Their work is built around strong operational delivery, deep understanding of pharmaceutical compliance processes, and a modern approach to project execution supported by technology and AI-enabled workflows.This is an exciting opportunity to join a growing, agile delivery team supporting global healthcare brands on complex and fast-moving projects.The OpportunityWe are looking for a highly capable, commercially minded Freelance Client Delivery & Operations Manager to take ownership of pharmaceutical client accounts and lead the successful delivery of multiple projects simultaneously.This role is ideal for someone who combines:Strong client relationship managementEnd-to-end project delivery expertiseOperational oversight and problem-solvingExperience working within regulated pharmaceutical environmentsYou will act as the central point of coordination between clients, delivery teams, freelancers, and internal stakeholders — ensuring projects are delivered compliantly, efficiently, on time, and to an exceptional standard.This is not a traditional “account management only” role. It requires someone who is equally comfortable managing stakeholders, overseeing operations, driving delivery, improving processes, and identifying opportunities for account growth and client engagement.What We’re Looking ForEssential ExperienceProven experience managing pharmaceutical or healthcare communications projectsStrong background in both client/account management and project deliveryExperience delivering print and digital marketing assets within regulated environmentsWorking knowledge of:ABPI Code requirementsVeeva Vault workflows and approval processesExperience managing multiple projects and stakeholders simultaneouslyComfortable working independently within a fast-paced remote environmentStrong commercial awareness with the ability to identify account growth opportunitiesExcellent organisational, communication, and stakeholder management skillsDesirable ExperienceExperience working with freelance or distributed delivery teamsExposure to project management methodologies such as Agile, Waterfall, PRINCE2, or similarExperience using project management and collaboration toolsHealthcare agency, pharma communications, medical education, or events experienceDegree qualification or equivalent industry experiencePersonal AttributesWe are looking for someone who is:Highly proactive and solutions-focusedCommercially minded and delivery-drivenConfident communicating with senior pharmaceutical stakeholdersCalm under pressure and highly organisedComfortable owning problems and driving resolutionsMotivated by quality, efficiency, and continuous improvementAdaptable, hands-on, and capable of thriving in a fast-moving environmentKey ResponsibilitiesClient & Account ManagementManage and grow assigned pharmaceutical client accountsBuild strong, trusted relationships with stakeholders at all levelsAct as the day-to-day client lead across multiple concurrent projectsIdentify opportunities to improve delivery experiences and strengthen client engagementHandle project escalations, feedback, and issue resolution professionally and proactivelyEnsure a consistently high standard of communication and responsivenessProject DeliveryLead end-to-end delivery of pharmaceutical marketing, communications, education, and event projectsCoordinate cross-functional freelance teams across creative, copy, QA, digital, and eventsBuild and maintain project plans, timelines, and delivery schedulesEnsure projects are delivered on time, within scope, and to regulatory standardsManage risks, dependencies, and delivery challenges proactivelySupport continuous improvement initiatives across project workflows and operationsOperations & Process ManagementMaintain visibility across active projects and account performanceProvide regular delivery updates and status reportingSupport operational efficiencies and scalable delivery processesCollaborate closely with leadership to ensure smooth project executionContribute ideas to improve systems, workflows, client experience, and team effectivenessBenefitsWorking ArrangementFully remote, home-based role within the UKFlexibility required to support project and client delivery needsOccasional travel may be required for client meetings or workshopsWhy Join?This is an opportunity to join a growing specialist delivery environment where you will have real ownership, autonomy, and influence across client delivery and operational excellence.You’ll work alongside experienced pharmaceutical delivery specialists on impactful projects for leading healthcare brands, while contributing to the evolution of modern, technology-enabled project delivery practices.What’s on OfferFlexible remote working environmentOpportunity to grow into greater project ownershipExposure to multiple projects and delivery teamsCollaborative, fast-paced environment with strong development potentialDiversity & InclusionFYXER recognises the benefits of a diverse workforce and strives to be an inclusive organisation. We are committed to treating everyone with dignity and respect regardless of race, culture, gender, disability, age, sexual orientation, religion or belief and we promote diversity of thought. We would appreciate your help to enable us to measure the diversity within our recruitment process. Completing this form is voluntary and the information provided will remain anonymous. Please submit your information here.
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