The Inside Sales Representative (ISR) plays a critical role in supporting the sales organization by managing quoting, vendor coordination, renewals, and customer engagement throughout the sales lifecycle. This role partners closely with Account Executives (AEs), vendors, and internal teams to ensure accurate, timely, and customer-focused sales support in a fast-paced technology environment. The ideal candidate is detail-oriented, highly organized, comfortable with technology products and vendors, and motivated to contribute to team success and customer satisfaction.Key ResponsibilitiesEssential Functions & Responsibilities:Partner with Account Executives to support new business, renewals, and expansion opportunities.Prepare, manage, and deliver accurate quotes for hardware, software, subscriptions, and services.Assist with opportunity management, deal tracking, and sales documentation in CRM systems.Support deal registration, pricing approvals, and vendor programs as required.Work with technology vendors (e.g., Cisco, HPE, Dell, Lenovo, Microsoft, etc.) to obtain pricing, availability, and product informationIdentify suitable product alternatives for discontinued or constrained itemsTrack lead times, supply chain constraints, and communicate updates to sales teams and customersCommunicate professionally with customers via email and phone regarding quotes, renewals, licensing, and order statusCoordinate with Operations, Finance, and Sales Operations to ensure smooth order fulfillmentSkills, Knowledge and ExpertiseRequiredExcellent verbal and written communication skills.Prior successful experience as an ISR or prior successful technology support experience.Excellent organizational and time management skills.Excellent customer service skills.Able to work collaboratively as part of a sales team.Ability to manage multiple priorities and deadlines in a fast-paced environment.Proficiency with CRM systems (Salesforce or similar) and Microsoft Office.PreferredBS Degree in Business or a technology-related field preferredExperience working with major technology vendors and distributorsUnderstanding of deal registration, licensing, and subscription-based sales modelsAbility to interpret quotes, part numbers, SKUs, and pricing structuresCollaborative mindset and desire to grow within a sales organizationWork Environment: Collaborative team environment with strong AE/ISR partnershipRemote with some local office presenceOccasional travel (approximately 15%)Exposure to leading technology solutions and vendorsAbout Blue MantisBlue Mantis is a leading strategic digital technology services provider with a 30+ year history of successfully helping clients achieve business modernization by applying next-generation technologies including managed services, cybersecurity and cloud. Headquartered in Portsmouth, New Hampshire, the company provides digital technology services and strategic guidance to ensure clients quickly adapt and grow through automation and innovation. Blue Mantis partners with more than 1,200 leading mid-market and enterprise organizations in a multitude of vertical industries and is backed by leading private equity firm Recognize.
