Customer Success Manager at Rootstock Software | Torre
Customer Success Manager
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Rootstock Software

Customer Success Manager

Rootstock Software
Posted by
Mariajosé Gómez
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Full-time

Legal agreement: Employment

Compensation
USD55k - 75k/year
Non-negotiable
location_on
Hybrid (United States)
Posted almost 6 years ago

Responsibilities

• Utilize a consultative approach to develop and maintain strong relationships with customers and to develop a complete understanding of their business goals and objectives. • Become an expert on the Rootstock platform from the business user perspective and become a trusted advisor for our customers. • Execute on a shared roadmap with customers on product features, services, and delivery objectives. • Drive business value through proactive and customer obsessed relationship management and customer project delivery. • Serve as the primary contact for assigned customers post-sale, beginning at onboarding and taking full ownership through the entire customer lifecycle, including renewals, expansions, & upsells. • Drive quarterly business reviews with customers. • Collaborate with internal stakeholders in Engineering, Product, Sales, Support and management to complete customer goals and be the voice of the customer to provide visibility and/or escalate issues. • Work with internal stakeholders to continuously improve our approach to efficiently and effectively secure our customers' success while enjoying the journey.
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