Client Success Coordinator at Kukui Holdings, Inc. | Torre
Client Success Coordinator
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Client Success Coordinator

Kukui Holdings, Inc.
Emma
Emma
You'll empower businesses to dominate local markets by optimizing their marketing and success platforms.
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Full-time

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Remote (for United States residents)
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Emma of Torre.ai
 21 days ago

Requirements and responsibilities

Description: The Client Success Coordinator (CSC) is responsible for managing the Kukui All-in-One Success Platform and on-going marketing campaigns for a number of clients. The CSC will coordinate with the clients, their Team, designers, programmers, and sales team. The CSC will provide excellent customer service, evaluate the local market for clients, discuss individualized marketing campaigns, measure results, and discuss points of improvement for their business as it relates to the Kukui All-in-One Success Platform. The CSC must be constantly learning to stay abreast with the changing market & trends.Responsibilities & Duties:Regular communication with clients via phone and email.Provide excellent customer service by conducting regular Account Reviews with your clientsUtilize clear communication and work efficiently in order to maintain client satisfactionServe as a liaison between client services, the sales team, clients, developers, designers and production.Stay up to date with changing procedures, practices and products as we continue to grow.Keep clients abreast of best marketing practices and communicate them to clients.Understand the industry and individualized needs of the client.Work responsibly by meeting critical client and company timelines.Effective problem management and resolution.Work well with others in completing open cases for other team member's clientsEffectively manage a busy workload with multiple projects and many clients.Pay close attention to detail regarding communications, cases, projects and changing practices.All other duties and responsibilities as assignedQualifications & Skills:Clear and effective communicationAttention to detailCustomer Service and SupportProject Management and CoordinationMarketing ExpertiseNice to Have:Basic HTML, Email & Domain Set-up, Design Training, Photoshop Skills, AdWords Certification, Bing Certification, SEM, Social Media, PR, Analytics and SEO knowledge.Working Experience:2-5 years preferred but not required.Education:Bachelor's preferred but not required.Compensation:Competitive Base SalaryFlexible Work Schedule (depending on assigned territory)4 Weeks Paid Vacation7 Days Paid Sick Time1 Birthday Day Annually7 Paid Holidays + Annual Holiday BreakAnnual Anniversary Bonus401kFamily, Medical & Bereavement LeaveEmployee Assistance ProgramEmployee Work Life Wellness ProgramRemote Employee Reimbursement ProgramHealth, Dental, Vision, Life Insurance, and DisabilityKukui Active (50% paid gym membership up to $100)Team Building EventsLinkedIn Learning PartnerEmployee Referral Bonus
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