Job DescriptionLearnTastic is a fast-growing online education platform providing accredited continuing-education and compliance courses for professionals across industries—from healthcare and construction to HR and education. With more than 1,000 courses and over a million learners served, LearnTastic is redefining accessible, self-paced learning. Our mission is to make professional development simple, engaging, and impactful—anytime, anywhere. We're looking for a Sales Operations Coordinator to join our team.Key ResponsibilitiesEngages with customers concerning new and existing purchase orders or quotes, documenting any changes, and ensuring all customer records and information are accurate and up to date.Prepares customer product expectation and pricing quotations; enters and acknowledges customer orders; maintains customer due dates, shipping schedules, and related order information.Coordinates product shipments with internal departments, including but not limited to scheduling, production, warehouse, and finance.Documents and resolves customer issues and complaints related to order status, warranties, damage, freight claims, credits, special invoices, and other concerns using appropriate systems.Understands and applies quality standards applicable to the position and maintains standard operating procedures within document control files.Stays abreast of customer orders and maintains related information to ensure timely and accurate production and shipment of products.Develops product and application knowledge to effectively address customer needs and promote the sale of new or additional services.Issues invoices and credits in alignment with the finance department, including applying transactions through customer supplier portals as required.Manages orders within customer supplier portals, which may include accepting or rejecting orders.Engages with customer accounts payable departments to resolve past-due invoices in coordination with the finance department.Processes and provides commercial invoices and customs documentation for international shipments.Creates reports and correspondence for customer and departmental use; performs miscellaneous clerical functions including typing, filing, data entry, answering telephones, and covering for other department personnel as needed.Assists the Sales Department during staff absences or as business needs require.Prepares customer and internal reports related to sales activities.Identifies and communicates observations and recommendations for process improvements that drive revenue growth or reduce costs.Desired QualificationsTwo years education from college or technical school, or one to two years related experience and/or training; or equivalent combination of education and experience.Proficiency on an IBM compatible PC using Microsoft Word, Excel Windows. Experience with ERP and CRM online computer systemsWork Environment + Language RequirementsGlobal remote positionRequires at least 6 hours of overlap with U.S. Central Time each dayMinimal or no travelFluency in the English language; written and verbal proficiency (B2 level minimum on CEFR scale)Reports to U.S.-based Customer Service Leadership
