Customer Care Representative - WFH at Spade Recruiting | Torre
Customer Care Representative - WFH
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Spade Recruiting

Customer Care Representative - WFH

Spade Recruiting
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Emma
Emma
You'll empower families by simplifying insurance and building lasting client relationships.
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Full-time

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Remote (anywhere)
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Posted 4 months ago

Requirements and responsibilities

About Us We’re more than just an insurance agency—we’re a people-focused, technology-driven, and growth-minded team dedicated to helping working families protect what matters most. Our culture thrives on flexibility, purpose, and long-term success.The Role You’ll be the cornerstone of our client experience. From guiding policyholders to answering questions with clarity, you’ll ensure every client feels supported, confident, and empowered. You’ll serve as a trusted partner who makes insurance simple and stress-free.What You’ll DoDevelop and nurture lasting relationships with clients after enrollmentWalk clients through policy details, updates, and claimsExplain coverage in clear, easy-to-understand termsWork alongside team leads to streamline onboarding and serviceBe the primary point of contact for client service needsWhat We’re Looking ForStrong communication skills and a genuine passion for helping othersComfortable with technology and remote collaboration toolsOrganized, detail-oriented, and self-drivenPrevious customer service or insurance background is a plus (but not required)Must be legally eligible to work in the U.S. or Canada✨ Perks100% remote work with flexible hoursWeekly pay plus performance incentivesComprehensive training and hands-on mentorshipRapid career advancement opportunitiesA supportive, mission-driven culture built around people first
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